Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Raleigh, NC
Verified Purchase:Yes
I have used the H&R block software for the past three years, and the product is easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 2025 hrblock
from Massachusetts
Verified Purchase:Yes
Overall it is good and I have been using it for about 20 years. It has become harder each year as items have moved to places that I had to keep going to “take me to”. Software doesn’t ask the irs 6 digit pin and you have to search for the entry location.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Don C
from California
Verified Purchase:Yes
I have been using H&R Block Tax software for many years to prepare my personal and business tax returns.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Major problem, would give "0" stars if possible
on April 13, 2026
Posted by: Bruso
from Melbourne, Florida
Software has a major glich that forced me to redo the entire return. Online help was not effective. The software would not let me efile because I could neither correct nor delete a mistake in a form. My only choice was to start a new return from scratch, causing hours more unnecessary work.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Circle Pines, MN
Verified Purchase:Yes
The federal program is very good, but I had trouble with the state program. I had to review it and change a number that was incorrect.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Bad AI
on April 13, 2026
Posted by: Need a Real Human
I had trouble with my activation code It took me 3 days to finally get someone to talk to Your AI is lousy We need to have a real human to talk to when AI cant help.
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for your feedback. Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product, easy to use, better than Turbo Tax.
on April 13, 2026
Posted by: MN Angel
from St. Paul, MN
Verified Purchase:Yes
The tax software product successfully allowed me to file my federal & state taxes & was easy to use to process & e-file my 2025 taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: davidebz
from Minnesota
Verified Purchase:Yes
Purchased "Premium" HR software for assist with home sale taxes. Don't know if necessary over Deluxe, but it worked well. Will return to "Deluxe" in future, which BTW has served me well for nearly 20 years now.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock