Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Harder than last year
on March 20, 2019
Posted by: None123456789
from Houston, TX
I have been using HRBlock at home for over 10 years. This year I had a lot of trouble with the real estate rental income. This was not new for this year and it didn't import the information from 2017. I finally had to delete everything regarding this and completely start over. This is the first time I have had any trouble with the program. I also worked at HR Block as a tax professional for 10 years before I started using the program at home. Was disappointed in the trouble I had this year. I realize everything underwent a dramatic change this year but that was done early in the year so you should have had plenty of time to rewrite these programs.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Very User Friendly
on March 19, 2019
Posted by: Temp2
This software has all of the updates and explanations to guide you through the process timely and accurately.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Terrible at handling MSA Form 8853
on March 19, 2019
Posted by: Excalibur
from Elkhart Lake, WI
I was always told that I cannot file electronically because both my wife and I are required to provide separate 8853 Forms. I filled in info in the questionaire for each of us, yet the program is only showing one 8853 with NO data entered in Section B. You program is also telling me I can file electronically. I am not going to do that.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on March 18, 2019
Posted by: Brian888
from Colorado
I have used H&R Block for many years, it imports last year's return and filled in all the repeated data automatically. I only need to fill in any specific data for the current year. Online help is very helpful, forms can be edited to fix any error at the end. I really like it! The only thing missing from Colorado state is form 0617. H&R Block can include all those forms in the future release.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Tiny and fixed font size challenging for seniors
on March 18, 2019
Posted by: Sheau
from Wayland MA
I've been using H&R Block software for decades. But as my eye sight worsens with my age (I'm 60), the font size on this software has remain unchanged, and unchangeable. It therefore starts to feel outdated, compared to other more senior-friendly softwares.
My plea to H&R Block is: either increase the font sizes (as screen resolutions increase) or allow users some options to choose font sizes (S-M-L). Or risk losing one customer next year.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Generally very accurate and easy to use.
on March 18, 2019
Posted by: Household CEO
from Southeastern PA
I have used H&R Block Premium for a number of years now, and have been satisfied with the accuracy of the calculations and the ease of use. My only real negative to report this year is that the new "save to pdf" function is not explained well. I gave up after several tries and simply saved to a flash drive, which is only good as long as the original program is still installed on my computer. I hope that they fix that issue for 2019. Other than that, I'd recommend this for people with moderately complex tax returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Activation Code Not Valid
on March 18, 2019
Posted by: jblb60
from somerset pennsylvania
I bought program 5 free Then find out activation code is not valid whats with this when you accept my money now I have to pay again to file
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product been using for years
on March 18, 2019
Posted by: Easy and User friendly
Glad to be able to continue using this product. My wife and I have been using this product for years and have been very pleased. Interview process covers everything you need and the fix it portion at the end makes it easy to ensure accuracy without the intimidation of looking at the piles of forms. Great for rental property owners and we plan to use it for our property management small business filing starting next year.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock