Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Salt lake County, Utah
Verified Purchase:Yes
Comprehensive tax preparation is very good. Accessing some of the information fields was a challenge. File was painless and reassuring.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Undertow
from CA
Verified Purchase:Yes
I’ve usually used H & R with Windows, but used a Mac this year. Several times the data entered in a space disappeared, caused me to have to proofread the return several times. Even when I finished, I wasn’t confident it was complete or incomplete. I believe H & R was programmed basically for Windows, and was modified to be used in Mac format.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pa
Verified Purchase:Yes
I've been using for decades. I got nothing this year. I had to search to buy. Same thing every year for me. But HR tries to charge more than I need.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: refused to work
from Indiana
Verified Purchase:Yes
Used it for 15 years. This year was the worst I’ve even seen. Questions that didn’t apply, audits I couldn’t clear, filing they failed & I had to pay a second time to actually get it to file. Next year I’m trying TurboTax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pleasant Point, ME
Verified Purchase:Yes
The State return has been a problem for the second year. I really do not want to print, sign, and mail both the Federal and State returns. The Federal return was accepted. The State return was rejected because they could not submit the Federal return. I had no idea that the State also receives the Federal to also submit. I followed the State's directions. I had to review the Federal one and resubmit. After, I resubmitted the State return. It looks like the State is going to reject because it is taking too long to be accepted.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: roncor
Verified Purchase:Yes
I've used this program for almost 30 years and it always improves making the process much easier. The only issue I had was I was unable to download my financials from Fidelity. I was able to do my girlfriends without issue. The dialog box that pops up give mis leading information as it says once logged into the provider you can select which accounts you wish to download but that does not happen. I kept getting error message to verify my social security number which was correct. Your help people did not have an answer ither that I needed an software update. When the update came out that did not work either. I never had this issue in prior years.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Hello26
Verified Purchase:Yes
More difficult to complete than last year. Made lots of mistakes that had to be corrected.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from columbus, OH
Verified Purchase:Yes
I wish the software was better able to deal with certain lines on the 1040 and 1041 K-1s.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock