Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Very good tax software. There was one screen in the interview process that asked about mortgage interest, and the heading did not make it clear that it was for Schedule E deductions vs. Schedule A deductions.
Otherwise it was clear and easy to complete our return.
Otherwise it was clear and easy to complete our return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sacramento CA
Verified Purchase:Yes
I do not like that downloading the program is the only way I can get it. Often I have need to reload by program in prior years and I no longer have that ability even though I purchased the program. That sucks!
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
We've been using this program for many years. Overall its been great. The last couple years it forces you thru certain parts of the interview even they dont apply. A little harder to use with retirement income now in play too.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Use this every year for my rental property filings
on April 12, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I’ve used this software for many years as it works best for filings related to rental properties.
The criticism I have remains the same regarding depreciated asserts. The software obviously carries forward data from last year. All it should do is ask if I still have the item in use, then automatically calculate the depreciation amount for the current year. Instead, it forces me to step through details on each item even though nothing is allowed to change except end of use. I then have to look up the depreciation basis from the prior year and enter it. WHY??? That is not allowed to be changed per IRS rules. Quite wasting time and effort.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DC metro area
Verified Purchase:Yes
Love H&R Block software. Have used various programs over the years, always with excellent advice and worksheets. And my returns are always accepted quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta GA
Verified Purchase:Yes
I’ve used the last few years. At times difficult to navigate around some of the areas. I successfully used and interested in seeing improvements next year.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Walnut Creek, CA
Verified Purchase:Yes
Generally easy to use in all aspects. However entering K-1 data is still very difficulty especially for line 20 item Z. The possible entries on the IRS forms do not seem to correspond with the entries on the K-2
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
After 5-6 years I'm out
on April 12, 2026
Posted by: SensibleFruit
from Richmond, VA
Been noticing the program deteriorating over the last few years. The experience this year probably pushed me to try another company next year. AI help use useless unless you had basic questions. I also installed EV charging equipment this year only to find that the form that is filed on is not supported by the program (what?!?). Found a work-around on the internet, but that solution included a form that prevented e-filing. That was a bridge too far, and I'm out.
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock