Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Great support ,program needs work /
on April 10, 2026
Posted by: Jwcatw
from Trenton, Michigan
I've been using this program for many years and never have I had so much trouble with this version. I've always had to call just to get the correct answers. There codes where difference then mine. Thank God they were able to help me.
Pros: Maximizes refund
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Used it for years and it works although I've waited for years for AZ credit forms and a better Schedule C interview.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Robert 1946
from California
Verified Purchase:Yes
I bought block software in February, did the return in an hour and filed in April. I also used the software to see what 2026 tax will be, as my income went up significantly just for 2026. I was a tax preparation EA at block for 19 years. And will continue to use their software. Every year I owe nothing and get nothing back. 2026 will change that unfortunately as I will owe 60k fro the sale of rental property.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bill1789710
Verified Purchase:Yes
Once again makes taxes easier and almost fun. I didn't notice the shoebox function this year, it was useful.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Youngdumbandbroke
from FL
Verified Purchase:Yes
It was more difficult to navigate. Didn't auto jump to next entry block once I pressed return. I found myself typing errors. Like instead of 1234, it would be 123456 because the second block should have been 456.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Herc20
from Hartford, CT
Verified Purchase:Yes
It's better than doing everything by hand but it leaves much to be desired. The product leaves it up to the user to complete certain necessary forms and simply tells the user to consult IRS instructions. Not what I would expect for a product labeled "premium." The lack of adequate advice within the product almost led me to making a substantial error.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
5
EXCELLENT PRODUCT....USED IT FOR OVER 20 YEARS
on April 10, 2026
Posted by: NandaK
from FORT PIERCE, FLORIDA
Verified Purchase:Yes
I have been using this product for over 20 years and never been audited because the software walks you through all the steps with such ease that it literally takes me very little time to process my tax returns. I do three of such returns for three members of my family and it has never stirred me wrong.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Nanda, thank you for your excellent feedback and for being a loyal user for over 20 years! We’re thrilled to hear how smoothly the software continues to support you—and even multiple family members—year after year. It’s great to know the step-by-step guidance helps make filing quick, easy, and reliable for you. We truly appreciate your long-standing trust and look forward to continuing to support you for many tax seasons to come.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Roswell NM
Verified Purchase:Yes
Have used H&R Block tax preparation software for years! Always had a good experience! I highly recommend this product!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock