Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
Good value
on April 11, 2026
Posted by: DGM2
from MICHIGAN
The cost was very reasonable and the software was easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rinmar 25
from Nevada
Verified Purchase:Yes
This is my 15th year using software and it gets easier each year. Thankfully for the updates including parts of big beautiful bill. Great job keeping current.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Bill72class72
from TN/KY
Verified Purchase:Yes
I've been a satisfied user for over 20 yrs. This year I added an LLC and was told I needed to do a 1065 & a K1. I ended up going to a local office where one of your advisors it on the right track. Unfortunately last year didn't complete online filing properly. Fixed issue by filing 2024 & 2025 by mail along with request for new id PIN
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bad Money Spent
Verified Purchase:Yes
We had to type in hundreds of trades individually because the software download mixed up trades within different accounts. What should have taken an hour actually took 3 days.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: jjj2026
from Wisconsin
Verified Purchase:Yes
Where is Merrill Lynch in the imports for 1099? This is ridiculous that it was removed. I will not buy this software again. I have been a customer for 20 years.
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: LynitasDad
from Texas
Verified Purchase:Yes
Failed to generate the second page of Form 8949. Form 1116 Line 3e did not include the Long Term gains from Form 8949 second page. Form 1116 Schedule B did not generate, nor did the download of last years file pick up the carryover. Had I not caught this I would have had an incorrect IRS submission. Otherwise uploads and data entry were easy.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lynnwood, Washington
Verified Purchase:Yes
I have been using this software for @ five years. And there is always a re-learning curve, but I appreciate not having to deal with my own mathematical errors, or having to look out for some special options that can lower my taxes.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Gerrykam
from Palatine IL
Verified Purchase:Yes
Product crashes frequently. Navigation is clunky. Charges extra to transmit state return.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock