Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
I’ve used this product for several years because of ease of use and comprehensive attention to detail.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Teddf
from Charlotte, North Carolina
Verified Purchase:Yes
We’ve been using this software for years now for taxes. This year for the first time we had a frustrating experience with the accuracy check as a continually looped back for phantom error, errors or issues telling us that there was a difference between two fields, where we couldn’t see it, and it kept taking us back there again and again, but no way to get out of it. It clearly had no error and there was No way forward after the check Failure. In addition, we did not successfully download from any of our financial accounts tax forms as we just encountered many errors, it was not from the financial firm side, but clearly from the software side.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
Have been a user of the H&R tax software for over 10 years and never been disappointed!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Raymond76
from NJ
Verified Purchase:Yes
I have used H&R downloaded tax prep for nearly 2 decades. This process was extremely simple except for a couple of needs:
1. they need a section specifically for inheritance that includes involvement with distributions from trusts.
2. they need to simplify the downloaded stock transactions to eliminating required reviewing of each transaction supplied by the 1099 provider.
1. they need a section specifically for inheritance that includes involvement with distributions from trusts.
2. they need to simplify the downloaded stock transactions to eliminating required reviewing of each transaction supplied by the 1099 provider.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CGarcia
from Kennewick, WA
Verified Purchase:Yes
Extremely frustrating. I was ready to just go pay a professional to file my taxes. It kept messing up the information I typed in. Constantly kept changing socials and dob for dependents and the income. Everytime I got to file tab I had to go back over and over again to correct the information it kept changing on its own. Will not use again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Elyria, OH
Verified Purchase:Yes
Overall, this is a good tax program. This is why I keep coming back year in and year out. I’ve owned several small businesses and H&R Block always has the forms I need to file federal and state returns. My only concern is with explanations on some sections. I didn’t think they were clear enough so it left me guessing. Bottom line though is I have never been audited by federal or state.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JBHNABQ
from Albuquerque, NM
Verified Purchase:Yes
We had starred with the online version, and got so frustrated we gave up and bought this download version. It worked much better for our needs and there was not the constant upselling.
There were still a few problems with a K-1 form that this version couldn't handle
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Luray
Verified Purchase:Yes
IRS did awesome this year, but, I never did receive my small Tax Return from last year.
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock