Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: FranCian
Verified Purchase:Yes
I used HR Block Premium which has Rental Properties. It has some problems but works OK for the most part.. One problem is with depreciation. It does not carry forward the previous years depreciation schedule but instead defaults to 200% Declining Balance. That means that I have to check back on my previous return to make sure the correct schedule is used. I consider this as a Major Flaw.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Useless help feature
Verified Purchase:Yes
The tax software is fine. But, when my federal return was rejected, the HR Block "help" was terrible. It was difficult to even get to a human assistant, and when I finally did, they were always useless. One put me on hold for over 20 minutes, constantly saying "It will just be another minute until my program opens"...it never opened, or they just had me on hold for entertainment. Another one seemed to be trying, but was unable to accomplish anything. And another kept trying to accomplish the wrong task. Ultimately, a person that overheard my struggles on the phone walked up and explained a logical way to resolve the problem.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
1
Total waste of time.
on April 10, 2026
Posted by: NoWiz
from River Forest, IL
Program was great except I can't add a printer. So there is no way to print return.
Pros: Easy to prepare, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Dubious numbers; weak verification functionalitity
on April 10, 2026
Posted by: Aston Artman
from Houston TC
Verified Purchase:Yes
After reasonable effort, I was unable to verify the numbers the program generated for my income from sales of stock, which did not match what seemed it should be based on back of envelope calculations.. Ultimately, the correct number did not matter because my deductions far exceeded all my income, and my tax liability was going to be zero in any event, so I did not try to confirm every single transaction to check whether the program had generated an incorrect number. But it sure looked like it did, and that was diaconcerting. The program’s functionality for verifying accuracy was also clumsy, slow, and dubious.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good product but needs a few improvements
on April 10, 2026
Posted by: VJKOL
from California
Everything is easy to use and instructive; however, there seems to be a bug in Schedule E preparation; the interview asks for monthly rent, but it does not convert into the annual income in Schedule E. It should either ask for the annual rent income or convert into annual income. Also, it is not easy to locate data source just by looking at the form data (e.g., in turbotax, one can use "ctrl D" or some such to locate the source data
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: manie
from Chicago, IL
Verified Purchase:Yes
I have been using H&R Block software for man years. Excellent program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fr4905
from Maryland
Verified Purchase:Yes
I have used it for years and trust it to keep track of my carry overs from last year
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MD
Verified Purchase:Yes
I have been using your software for 10 years or more And it’s always made the process relatively easy. The import function of the previous years tax returns is an added value.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock