Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Mike12700
from Kansas
Verified Purchase:Yes
I wish there had been better information of availability. I have been buying it at retail stores and this year it wasn't there. Clerks didn't know anything
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Bug in state program wasted 5 hours of my time
on April 10, 2026
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
Bug in state program wasted 5 hours of my time and forced me to paper file. I had royalties for another state with no tax due after I did that state return. When I did my SC the Schedule TC "Net tax due the the other state" was "0", zero. This was correct, but was flagged as an "error that must be corrected" in order to file electronically. Nothing I tried including entering incorrect data to trick the software got rid of the error.
I have had this problem for about 3 or 4 years since the bug first appeared. The paper file was correct.
On a positive note. The federal and other state worked flawlessly and the AI questions generated answers that were not only correct but were technically difficult and correct.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EllisB
from PA
Verified Purchase:Yes
It does not work with a K1 from EDP. Also had to file my PA state return on paper.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
random requests for 23 and 24 year old taxes
on April 10, 2026
Posted by: Jaceface
from Lebanon Mo
i dont understand the purpose of asking for a "bonus depreciation" from 2002 and 2003? online chat was useless, and Irs couldn't answer it either. what happens now that I left it blank because no one could answer me on what it was?
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Also Sorry
Verified Purchase:Yes
The Premium HR Block software lost or deleted one of my 2 e-filings, noted when I went to check status. Both e-file submissions were accepted when originally filed. Both files were available on the screen check status area when the program was opened for three days, then suddenly gone. Chat person zero help. Only offered simple obvious solutions, none of which helped or provided a way to recover my filing. Per the chat person, no way to recover.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
2025 Edition continues the tradition of great performance in doing taxes!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Reading, PA
Verified Purchase:Yes
I have used H&R Block Premium tax software for the past several years with good results. The guided process through all tax-related data works well. Some of the post-completion review and edit navigations are not as intuitive as I would like, but I have figured it out at this point.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: freddiejoey
from NJ
Verified Purchase:Yes
I do not undetstand why certain numbers ie medical expenses are not transfettdd from Fedrral to New Jersey
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock