Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Great support ,program needs work /
on April 10, 2026
Posted by: Jwcatw
from Trenton, Michigan
I've been using this program for many years and never have I had so much trouble with this version. I've always had to call just to get the correct answers. There codes where difference then mine. Thank God they were able to help me.
Pros: Maximizes refund
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Columbus Georgia
Verified Purchase:Yes
H&R Block is the only program I have used for the past fifteen years. I’ve never had a problem with the software nor have I had any issues with my returns once submitted to the IRS and my state. The absolute best thing about the program is the ability to download tax information for my investment accounts that I have to report. One last thought is since I’ve been using H&R Block I have not been audited and my returns are somewhat complex.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: mj50
from denver
Verified Purchase:Yes
Product was exactly what I needed and easy to use then I expected!
Pros: Easy to prepare
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Steve4904
from Riverside, Ca
Verified Purchase:Yes
I am not sure if I did this correctly. I was able to ask for an extension on my Federal Taxes but I live in California and I have a rental in Arizona. So, I think that I need to get an extension for those two states. I have not figured out how to do that with your software yet.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Walter Tab
from chicago
Verified Purchase:Yes
First time ever doing my taxes and did not feel confidant that i got it right. The AI help is useless. I thought i was to get a free review of my input but that became so confusing i just gave up. You would think it would be easy to printout what i inpuut - you know print out all the forms and a summary. Try to do that when using it for the first time. It is a joke
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
There is a problem with the state and local tax
on April 10, 2026
Posted by: ViejoRamon
from Houston, TX
Verified Purchase:Yes
I don't think that I got the full value of the state and local tax deduction to which we were entitled and I couldn't find any way to fix that.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WV major deficiency
from West Virginia
Verified Purchase:Yes
Your WV version not supporting the Motor Vehicle property tax credit is a major deficiency. Most people I know will be looking elsewhere without that one item supported.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RichFS1
Verified Purchase:Yes
Updates for the program that were available during this filing season would show an error message each time I tried to install the new updates. Not until I tried several different options did the update become successful.
Cons: Time consuming
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock