Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Youngdumbandbroke
from FL
Verified Purchase:Yes
It was more difficult to navigate. Didn't auto jump to next entry block once I pressed return. I found myself typing errors. Like instead of 1234, it would be 123456 because the second block should have been 456.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill1789710
Verified Purchase:Yes
Once again makes taxes easier and almost fun. I didn't notice the shoebox function this year, it was useful.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Robert 1946
from California
Verified Purchase:Yes
I bought block software in February, did the return in an hour and filed in April. I also used the software to see what 2026 tax will be, as my income went up significantly just for 2026. I was a tax preparation EA at block for 19 years. And will continue to use their software. Every year I owe nothing and get nothing back. 2026 will change that unfortunately as I will owe 60k fro the sale of rental property.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Used it for years and it works although I've waited for years for AZ credit forms and a better Schedule C interview.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Idaho
Verified Purchase:Yes
I've used several tax preparation software programs. This one is the best. I used TurboTax for many years, but it kept getting worse. The last time, it wouldn't even install. My returns are a bit complicated. I own a part-time business. I own a second home that I rent. The H&R Block software walked me through all of it. One completed, it did a great job of questioning any mistakes I may have made. Both federal and state returns were quickly accepted!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: 1Bobb
from Pennsylvania
Verified Purchase:Yes
I had to enter info from a K1, and it took too long to locate the where to enter that info in the interview.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
2
Works well, for federal taxes anyway, eventually
on April 10, 2026
Posted by: Seth12345
from ND
Worked well for federal taxes, eventually. I went with Premium software due to rental property and an LLC. All the forms weren't available until April for federal taxes. It wouldn't e-file my state taxes for a 2nd year in a row, due to military pay exclusion. It's a huge pain to print everything and mail it.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JimNWFL
from Naples, FL for now, live in Kentucky
Verified Purchase:Yes
I’ve used H&R Block for many years since my wife was a tax preparer for Block for 20 years. For the past two years I have taken my iMac to Florida to do taxes. I tried using the software on my iPad but it just didn’t work. I also do taxes for my two sisters-in-law who live in a different state. The software is really easy to work with. I highly recommend it especially if you have complicated tax issues.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Jim, thank you for sharing your experience and for your long‑standing trust in H&R Block. We’re glad to hear the software continues to be easy to use and works well for handling taxes across multiple states and family members. It’s especially meaningful to hear from someone with such a strong personal connection to H&R Block, and we truly appreciate your recommendation—particularly for those with more complex tax situations.
Written by a customer while visiting HRBlock