Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: mmgg54
from florida
Verified Purchase:Yes
one of the best tax software products on the market
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: MLP25
from Maryland
Verified Purchase:Yes
I received the software in November and used it in March. It would have been better if I had a choice which software package to buy instead of being sent one. My package did not work on MLPs and had multiple issues at the end of the day. Rest of software worked great.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: jsb72
Verified Purchase:Yes
I've used your tax software for years and it continues to work well, in general. I hope there aren't any errors in it as I clearly entered my W-2 information in the software, then after submitting my taxes discovered that the printout showed ZERO W-2 income on that line on the form. What's up with that???? If the IRS comes back to audit/correct that, I'm certainly looking for you to explain it to them!
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: osrocr
from Wi.
Verified Purchase:Yes
Very confusing and did understand why we had issues with the review at the end.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TimmerT
Verified Purchase:Yes
My biggest gripe is there’s no avenue to give feedback on the program in real time. The software had a glitch importing my previous year’s returns. Never happened before but I figured out it was an ‘&’ in the file name. On another form, it reversed the insertion of the custodial parent with the non-custodial parent. Had to print a blank form from the IRS since it could not be solved. Could not find any way to give this feedback. I’ve used the software for years and this had the most bugs ever.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JFore
from Lafayette,Louisiana
Verified Purchase:Yes
I could not go back and remove/correct an entry. This decreases accuracy overall.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Dawson57
Verified Purchase:Yes
PA-40 Schedule E is directly copied from the 1040 Schedule E. The PA-40 Schedule E needs "Description of Property" in item A, but we could not be able to modify it, and we cannot input it in the interview for 1040.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Went2c4u
Verified Purchase:Yes
I have used this software every year since 2001, when it was tax cut..
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for sharing—25 years is incredible! We’re honored that you’ve used this software every year since 2001, back when it was TaxCut. It’s great to hear that it’s continued to deliver ease of use, accuracy, and clear instructions year after year. Your long‑time loyalty truly means a lot to us, and we appreciate you trusting H&R Block for your taxes for so many years.
Written by a customer while visiting HRBlock