Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Karen KFT
from Michigan
Verified Purchase:Yes
I bought my program but ran into difficulty with a lump sum payment. The in person support from my local office was invaluable!!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pres86
from Naples Florida
Verified Purchase:Yes
This is my 5th or 6th year using HRB. Found it to be easier to follow than competitor.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jokr
from Glorida
Verified Purchase:Yes
Completed program with no errors but the IRS would not accept multiple tries. I had to print and mail. I have used TurboTax for years with no problem. I thought I would try HRBlock since I had only 1099s and a Schedule K. I could not get any help from the program.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: MarieK
from Camarillo, CS
Verified Purchase:Yes
I've been using the H&R Block software for more than 20 years. I'm mostly satisfied with it, with only one frustration point: I never understood why I don't qualify for the self-employed health insurance deduction...
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: AlsoAggravated
Verified Purchase:Yes
I had carry forward loses from past years and when I tried to file my taxes the program told me the software was not complete for that issue and therefore please wait. Several weeks later I tried again and got the same message. Several more weeks later I tried again and got the same message. Finally last week I was able to submit. Very annoying.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SelfEmployedJer
from Seattle, WA
Verified Purchase:Yes
Encountered a minor issue updating the software, but overall worked great. H&R's support to fix issue was quick and very helpful. Easy to use, flexible tool for analyzing our complex finances to complete our return.
Section for estimating quarterly payments for 2026 was confusing.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
My returns are getting more and more complicated, but once again I was able to complete my return with the help of H&R Block software.
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Sovereign Citizen
from CO
Verified Purchase:Yes
I've been using H&R Block software for 15 years. The quality of the product seems to have declined in recent years, and I ran across a couple of significant bugs this year.
The software made an error on my state tax return, characterizing my inherited IRA death distribution as taxable (they are not taxable in my state). Fortunately, I caught the error soon after filing and was able to file an amended return. On a return for a family member, the software imported a 1099 from Schwab incorrectly.
The software made an error on my state tax return, characterizing my inherited IRA death distribution as taxable (they are not taxable in my state). Fortunately, I caught the error soon after filing and was able to file an amended return. On a return for a family member, the software imported a 1099 from Schwab incorrectly.
Pretty disappointed overall. Makes me wonder if I missed out on deductions in years past due to software bugs.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock