Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Walter Tab
from chicago
Verified Purchase:Yes
First time ever doing my taxes and did not feel confidant that i got it right. The AI help is useless. I thought i was to get a free review of my input but that became so confusing i just gave up. You would think it would be easy to printout what i inpuut - you know print out all the forms and a summary. Try to do that when using it for the first time. It is a joke
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mj50
from denver
Verified Purchase:Yes
Product was exactly what I needed and easy to use then I expected!
Pros: Easy to prepare
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Steve4904
from Riverside, Ca
Verified Purchase:Yes
I am not sure if I did this correctly. I was able to ask for an extension on my Federal Taxes but I live in California and I have a rental in Arizona. So, I think that I need to get an extension for those two states. I have not figured out how to do that with your software yet.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Columbus Georgia
Verified Purchase:Yes
H&R Block is the only program I have used for the past fifteen years. I’ve never had a problem with the software nor have I had any issues with my returns once submitted to the IRS and my state. The absolute best thing about the program is the ability to download tax information for my investment accounts that I have to report. One last thought is since I’ve been using H&R Block I have not been audited and my returns are somewhat complex.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: JimNWFL
from Naples, FL for now, live in Kentucky
Verified Purchase:Yes
I’ve used H&R Block for many years since my wife was a tax preparer for Block for 20 years. For the past two years I have taken my iMac to Florida to do taxes. I tried using the software on my iPad but it just didn’t work. I also do taxes for my two sisters-in-law who live in a different state. The software is really easy to work with. I highly recommend it especially if you have complicated tax issues.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Jim, thank you for sharing your experience and for your long‑standing trust in H&R Block. We’re glad to hear the software continues to be easy to use and works well for handling taxes across multiple states and family members. It’s especially meaningful to hear from someone with such a strong personal connection to H&R Block, and we truly appreciate your recommendation—particularly for those with more complex tax situations.
Written by a customer while visiting HRBlock
Customer Rating
2
Works well, for federal taxes anyway, eventually
on April 10, 2026
Posted by: Seth12345
from ND
Worked well for federal taxes, eventually. I went with Premium software due to rental property and an LLC. All the forms weren't available until April for federal taxes. It wouldn't e-file my state taxes for a 2nd year in a row, due to military pay exclusion. It's a huge pain to print everything and mail it.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 1Bobb
from Pennsylvania
Verified Purchase:Yes
I had to enter info from a K1, and it took too long to locate the where to enter that info in the interview.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Idaho
Verified Purchase:Yes
I've used several tax preparation software programs. This one is the best. I used TurboTax for many years, but it kept getting worse. The last time, it wouldn't even install. My returns are a bit complicated. I own a part-time business. I own a second home that I rent. The H&R Block software walked me through all of it. One completed, it did a great job of questioning any mistakes I may have made. Both federal and state returns were quickly accepted!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock