Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Ok software but not complete
on April 13, 2019
Posted by: Phual
from Michigan
I've used this software foe over 20 years(Kiplinger earlier). The software has not kept up with the market. It is little if any help on Limited Partnerships. As an example, a LP might conduct business in 20 states. That could require filing 20 state returns if the amount prorated earned in those states exceeded the threshold for state filling. HR knows those limits as they offer state software.The software does not help at all with this issue.
Also they have late updates, as in a week before the April 15 deadline.
Also they have late updates, as in a week before the April 15 deadline.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Very helpful, but slacked off on state program
on April 13, 2019
Posted by: Evgenii
from San Jose, CA
Generally, this software is great, and I won't be able to file taxes myself without it.
One major complaint, though, is that state taxes aren't handled as well. In particular, Passive Activity Loss limitations (Form 3801 in CA) is mostly left to the individual to hand-fill. That one form may take hours, with re-hashing text and numbers from place to place. It takes about 90% of the whole state return time to deal with that. Complicating the manual work in the current software is the fact that I cannot add more copies of 3801 schedules as FTB instructions suggest, so I end up merging activities and calculating lots of numbers by hand.
Meanwhile, it appears to be easy to automate. In most cases, there are no adjustments needed. So if Federal numbers and activities get auto-filled in, then only minor actual adjustments would be required, often none (which is what I end up with, but after 4 hours of work!).
I also find that many other adjustment steps in state program aren't very helpful. They just tell you read this or that bunch of docs and figure out what numbers to insert. Basically, HR Block really slacked off on the state programs.
Meanwhile, it appears to be easy to automate. In most cases, there are no adjustments needed. So if Federal numbers and activities get auto-filled in, then only minor actual adjustments would be required, often none (which is what I end up with, but after 4 hours of work!).
I also find that many other adjustment steps in state program aren't very helpful. They just tell you read this or that bunch of docs and figure out what numbers to insert. Basically, HR Block really slacked off on the state programs.
My "Cons" reporting below mostly applies to the state program.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Poor (they allow profanity) excuse for software.
on April 12, 2019
Posted by: Ex IRS Tax Examiner
from California
I have spent all day entering my rental expenses and income, plus investments etc. I completed my return, savings as I went. Completed the state return....Its all gone... When I started to print it.........it wasn't there. I even lost the personal info I had imported from Turbotax. I have used Turbotax for years, but early on the reviews for this year's premier indicated problems. It's 10:30 PM and I have to start all over.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Easy
on April 12, 2019
Posted by: mjlayton
from Terre Haute, IN
I've used H&R Block tax software since the late 90s. This year was the easiest to use ever
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to Use
on April 12, 2019
Posted by: kidwhlr
from Dayton, OH
Easy to use. Saving to PDF Was finally found after the included review. I rated program lower because I didn't think this save option was available. Once Iwas able to continue it was found.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Basic Okay; Complex Not So Much
on April 12, 2019
Posted by: CA Steve
from California
Does a great job on straight forward tax returns, but way too often the "next step" is "get Form XYZ, manually fill it out and add the results into your return" Premium should be premium and not average.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Easier to use!
on April 12, 2019
Posted by: Wm Ronald
from Clarksville, TN
I like the H&R Block software compared with previous software I have used.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
H&R Block Premiun will do the job
on April 12, 2019
Posted by: Wood guy
from Washington State
I have used H&R block software for nearly 10 years, and it has its' ups and downs from year to year, yet it has proved reliable and I have stuck with it for its thorough coverage of rental property entries and self employment income. It may not be perfect, but it is reliably accurate and provides all the tools needed to print out final forms and e-file returns as needed.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock