Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from New England
Verified Purchase:Yes
Reasonably easy to use. As a one time working as an accountant, everything were calculated correctly. I am impressed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CJMP
from Portland, OR
Verified Purchase:Yes
I was able to accomplish everything I needed to do to get my taxes done.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Madmex
from Floresville TX
Verified Purchase:Yes
Great and simple with expert answers to any issues I asked.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Excellent product, intuitive. Extremely satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hi in New York
Verified Purchase:Yes
I have used H&R Block software for decades. Going back to its initial Incarnation as PC tax cut before even logged the block This will be the last year I use it. It has now failed me a few years in a row in doing some of the important calculations. And each time it does, it basically tells me, fix it yourself and mail it in. Ridiculous. (Just so there’s no confusion, this year Block again couldn’t do the iterative calculation to get the right premium tax credit and self-employed health insurance deduction. This is not new. Sad)
Cons: Doesn't maximize refund
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: rjh727
Verified Purchase:Yes
I was pretty happy with this product initially. Presentation is nice. But when I got ready to transmit my return, I reviewed it and that's when the trouble started. The software had lost four of my 1099s. Unbelievable. Also the software kept asking me to recheck my retirement income. I did, but it continued asking. Never had problems like this with competing software, so will not be using this again next year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DugSmiles
Verified Purchase:Yes
HR Block is easy to use, accurate and focused on my savings. I trust them and their product.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JonO71
from New Hampshire
Verified Purchase:Yes
I had issues with the proper tax calculation entering information for a 1099-Q as a result of withdrawing money from a 529 account. The requested inputs blocked me from entering the correct taxable amount without any explanation. I will now need to file an amendment.
Cons: Doesn't maximize refund, Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock