Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Took care of everything
on April 15, 2019
Posted by: ROXIE19
from Junction City, CA
I have used this for 3 years now and will likely continue. I do have questions and can't get answers without going on line and that is convuouted. The advisories at the end were confusing because when I went back into the form couldn't see anything to fix.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Good, but some confusion
on April 15, 2019
Posted by: new biz
from Seattle, WA
As a first time do your own taxes, self-employed independent contractor, this software was especially good at calculating carry-over gains and losses. There was some confusion, however, about expense deductions, adjustments and credits. The software could have clarified those distinctions during each questions section, rather than at the end of each category.
Pros: Easy to import documents
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Great
on April 15, 2019
Posted by: GIT ER DONE
from Holdrege, NE
Used H&R Block last year. Really liked using it this year. Easy to use. Instructions and guidance are excellent. Have absolutely no suggestions relative to any improvement needed. Great job.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible this year
on April 15, 2019
Posted by: aai2on
from T or C, NM
Program wouldn't save values at some point and would have to reenter and try to be sure if I went to those pages that I re-entered the correct answers.. Really bad this year. I have used this software for many years. Seriously thinking of switching to something else. The Business side of the app is garbage. Hard to use, had lots of issues!!
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
So Easy
on April 14, 2019
Posted by: LisaRiley
from NJ
I have been using H&R Block software for filing my taxes for over 2 decades and I have been very happy. I used Turbo Tax once because co-workers were talking about how much they liked it. In my experience, it pales in comparison to H&R Block. I never used Turbo Tax again and I learned that they had only used Turbo Tax so they didn't know any better. Several have switched since then.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
lacked information
on April 14, 2019
Posted by: ggrls
from kc
can not enter some business expenses in schedule c properly
lacked explanation of some accuracy review results
hard to get through Microsoft firewall
wasted money on efile program found that i can not e-file at the end of the program during the fix your e-file issues
the error shown was not an error what a joke
bad programming on this one
lacked explanation of some accuracy review results
hard to get through Microsoft firewall
wasted money on efile program found that i can not e-file at the end of the program during the fix your e-file issues
the error shown was not an error what a joke
bad programming on this one
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
3
tax return disappeared - unable to check status.
on April 14, 2019
Posted by: Bay Area
from San Jose, CA
Easy to prepare and submit to IRS and CA. Problem was after I filed my tax return. When it offered to save, I thought it would change the return already filed, so I said no. Then when I went back to view the status the return was gone. I think I should have been warned that I would have no copy of the return I filed if I did not save after filing.
Pros: Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Mac App Crashes on W2 Import
on April 14, 2019
Posted by: abcdefjklmnopqrstuvwxyz
from TX
The Mac app crashes every time on W2 import. Every. Time. Tried 6 times. Eventually just entered the info manually and didn't attempt an import again on any forms (W2s, 1099s, etc.). This was an issue last year with the Mac app. Likely done with H&R Block.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock