Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
10 years of help and a big suggestion
on April 8, 2026
Posted by: j9999w
from Sammamish, WA
I've used the product each tax season for the last 10 years without any real issues. About the only improvement recommendation I have is that you add some capability to scan/import 1099-NEC and 1099-MISC forms.
Pros: Easy to prepare, Fast
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sheffield, OH
Verified Purchase:Yes
Very easy program to use. It walks you through the entire process. I’ve used this tax program for 14 years and wouldn’t use any other.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible features
on April 8, 2026
Posted by: Len123
No guidance. Reporting business income and expenses was horrible. Wiil stick to Turbo Tax. Easier to follow.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas City, MO
Verified Purchase:Yes
good functionality over all. Could use improved logging of form K-1.
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Greed69420
Verified Purchase:Yes
Remind me why the us govt can’t just send me a bill?
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brooklyn, NY
Verified Purchase:Yes
I've been using TaxCut since 2002 and never had any problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Jersey Joe 52
from Virginia
Verified Purchase:Yes
I have used this software for at least 20 years and up to 2024 I was very happy with it. However, over the past 2 years I have found certain aspects that are wanting. In particular, the Q & A for the self-employed insurance deduction and the QBI relating to carry loss carryforwards from K-1s are confusing and caused me to waste a lot of time doing research.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Beat all others
on April 8, 2026
Posted by: isamu78951326799
from missouri
The H and R block process was much easier than competitors. I've used them all before. TC was stellar in how it handled the insurance market place portion of the returns.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock