Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: billyoregon
from Oregon
Verified Purchase:Yes
I bought this software in November so I could do year end tax planning. However, so many of the critical forms and tax law changes were not incorporated, even though the software was for sale then. There were no warnings and no disclaimers about the missing forms when I first bought this software. The software began to be usable in January, long after I could make any meaningful tax moves. I had to instead rely on using freetaxusa in November and December to try to make the best tax moves before year's end.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
IN DOR not satisfied with electronic data detail
on April 7, 2026
Posted by: Anonymous
from Anderson, IN
For the second year in a row, the Indiana Department of Revenue has required me to submit additional documentation beyond what the H&R Block state package for Indiana submitted electronically. The IN DOR requires that I submit a hard copy of the Federal 1040, along with backup documentation regarding Schedule C.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
on April 7, 2026
Posted by: ekimrekrab
why is the program telling me that I dont know my own mothers name? Also, my wife died in January 2024 and the IRS has her death certificate but yet I got rejected because they say her information is wrong....the program says her information is deleted but the IRS rejected for that reason
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: FK65
from TX
Verified Purchase:Yes
I have been using this produce for about 15 years. Changed from Turbo Tax to this product and like it much better
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Donnnn
Verified Purchase:Yes
Straight forward and not simple, but easy to use. Really helpful error correcting and you can see the forms as you fill them out.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: nick3770
from Berkeley, CA
Verified Purchase:Yes
The H&R Block tax software does a good job with both the federal and state tax returns. With rental income, it would be difficult for me to do my own taxes without it. There are a few reasons it gets only 3 stars. The software leaves some parts of certain schedules and worksheets for you to figure out on your own such as AMT calculations, or some of Schedule E tables when the passive loss limitation applies. For CA State, it helps even less with the Schedule E tables. With the expansive and changing tax laws, this is not unexpected, especially with the state programs. With the new AI assistant, it is easier to lookup the info needed to complete those parts on your own. I'm sure other tax prep software products are the same. There are also bugs in the software each year. For example, it could not e-file if QBI was applied under safe harbor. I had to wait for a fix before filing. It also flipped the minus sign when calculating estimated taxes, and thus erroneously reported estimated payments of zero. They are fairly quick about updating the software to fix bugs, but they do not take bug reports electronically from users. In this case, I just had to download and use the form on IRS.gov.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
NOTHING WORKING
on April 8, 2026
Posted by: PIHLEEP
from CALIFORNIA
i HAE BEEN USING THIS FOFTWARE FOR YEARS AND NEVER HAD ANY PROPLEM. THIS YEAR HAD A MULTIBLE PROPLEMS. CAN'T SAVE, PRINT OR EVEN BRING IT UP ON THE SCREEN. THIS 2025 VERSION SHOULD BE PULLED FROM THE MARKET AND COMPENSATE ALL USERS
Pros: Easy to prepare, Maximizes refund
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bruces 2025 Income Tax
from Leawood, KS
Verified Purchase:Yes
My first time using H&R Block income tax preparation software. It was an easy changeover from Intuit TurboTax, which I have used for 30+ years. To stay with Intuit Turbo Tax 2025 would have required me to make a change to Microsoft 11 operating system to operate their software.
Pros: Easy to prepare, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock