Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
2
Rigid
on April 18, 2019
Posted by: owntax23
from WDC
Used HR Block for a number of years, generally satisfied, but this year's version was a significant step back. Where is the check box to simply take the standard deduction and override the program's decision? Can't adjust autocalculations from home office expenses. Ok if you have the simplest situations. Not good for anything sophisticated. Don't mind that the program makes a decision, but the fact you can't fix or override without invalidating your entire return - making it a manual return with no value to the program - is a big thumbs down. Hard to navigate.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Easy To Use
on April 17, 2019
Posted by: Cliff H
from Houston, TX
This product is easy to use; the questions were logical and flowed in sequence. I did find some of the explanations a little difficult to understand so I believe simpler language should be used whenever possible. On the whole, I was satisfied with the results.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Program didn't catch mistake 4 rejections by IRS!!
on April 17, 2019
Posted by: olerclan
from Lacey, WA
I have used the H&R Block program for many years. The final review always caught mistakes and my return was always accepted the first time no problem., very happy. This year I have been rejected 4 times so far and I am now late getting my taxes filed because of this !!! I am a nervous wreck and super annoyed!! I need help a real person to figure this out!!!
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
not as good as previous Tax Cuts
on April 17, 2019
Posted by: Dave1001
from Cincinnati, OH
I have been using Tax Cut for several years and I feel this one is more difficult to use than previous years. My return is probably more complex than average. I a program like this allows you to make a change deep in the return and the program makes the rest of the necessary changes through the rest of the return. My main gripes (below) with this years may have existed in prior years and I didn't encounter them.
I found the "Learn More" in most cases of little help.
The program's summery screens can not be printed by themselves for study and review. The program would not allow me even to copy and paste the information from the screen. What's needed is a summery screen that can be printed and shows a break out of income sources and amounts and deductions.
It would also be helpful if printing the current screen was an option.
I found the "Learn More" in most cases of little help.
The program's summery screens can not be printed by themselves for study and review. The program would not allow me even to copy and paste the information from the screen. What's needed is a summery screen that can be printed and shows a break out of income sources and amounts and deductions.
It would also be helpful if printing the current screen was an option.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Title is great
on April 16, 2019
Posted by: Tekla09
from Chicago, IL
I downloaded this software but it charged me twice for the state!
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Better Than Expected!
on April 16, 2019
Posted by: WaterGirl007
from Upstate New York
I used another product in 2017 and was reluctant to change but wanted to give H&R Block a try since other family members have endorsed this product. I'm glad that I did since this program asked more particular questions than what I used in 2017 and overall I am quite pleased and will continue to use H&R Block going forward.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Necessary functions at a premium price
on April 16, 2019
Posted by: Tax Payer Not Accountant
from Pearland, TX
Not all imports from the previous year triggered the appropriate dialogue screens in the current year. Did not realize the imports were complete until I went to the actual forms to enter data.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Better every year, but some way to go yet
on April 16, 2019
Posted by: A D W
from Rochester, NY
The software gets better every year at guiding the user through the process and avoiding 'circular stumbling.' The software still doesn't handle previous year Schedule C, though. The program imports previous year's taxes, but when importing current year data, it populates a new Schedule C form and proceeds to work on that one while seeming to also incorporate some data from the previous year's Schedule C. This leads to much confusion unless the user is wary enough to label each year's business with the tax year in question, such as "My Own Business 2017". Otherwise, one can wind up with multiple copies of one business's data and tax info, confusing the program, the user and the final checkup process. It is unclear what would happen if one simply left the software to deal as it might with the previous year's business info (such as automobile depreciation, use of home office info, etc) it imports.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock