Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Very poor quality control this year
on April 7, 2026
Posted by: RW01
Your last two Federal updates have change my refund amount each time... Worst software quality control I have witnessed since using H&R Block software (since at least 2018... oldest year still on this computer).
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Moving to TT
from NC
Verified Purchase:Yes
I have mostly simple taxes. However it took until a 3-April update before your crapware would calculate QBI for a small brewery I am a passive partner with. S-Corp.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MW4786
from Upstate New York
Verified Purchase:Yes
Only problem was the inability to import 1099s due to insufficient storage within the product
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Disappointed in Colo
from COLORADO
Verified Purchase:Yes
The software would not allow me to file Colorado State Tax Return, claimed one state return included.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: K Hagen
from ND
Verified Purchase:Yes
I have used this software for years and this year was the worst!! I had to wait for weeks to file because of the software not issuing an update for K-1. I will probably switch software next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wheeling il
Verified Purchase:Yes
Overall it is a good product. Have some knowledge of the tax laws so it was not as bad. My biggest complaint was the not so clear RMD section of filling it out. Why couldn’t it be instructed for amounts needed to be taken for qualified plans for plan year 202x. Amounts actually taken for qualified plan year 202x. Similarly, for nonqualified plans. The HR block language is confusing.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RichMSU68
from Florida
Verified Purchase:Yes
been using your programs for years - there is a reason for that - trust
Pros: Easy to import documents, Fast
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: DPETERSEN
from Omaha, NE
Verified Purchase:Yes
I bought Premium twice because I didn't understand each version's capabilities. I have 2 partnerships and my personal taxes. I originally purchased Premium because it said it would handle K-1's. I didn't realize at the time that I needed the Business version to actually create the K-1's. The Business version is not as refined and the interview process lacks detail. The premium version guided me through doing my personal taxes including my own business (Schedule C) but I couldn't file electronically until the software updated on April 3, and that update was related to K-1's. So confusing. I purchased Premium by itself, and then when I had to purchase Business, it also came with Premium. Next year, I'll just purchse Business with Premium.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock