Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Larry Corridon
from Chicago
Verified Purchase:Yes
The no tax on overtime section of the OBBBA does not require the taxpayer to itemize deductions in order to qualify. I don’t itemize, so the interview question never came up in the download version of the premium plus edition of your software. I learned about the law after filing, so I had to file an amended 1040. I had to select itemized deductions filll in schedule 1A and then switch back to standard deduction for the software to work. Very disappointed
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Happy DG
from South Carolina
Verified Purchase:Yes
First time I used this software and it was EXCELLENT! It is very user friendly and intuitive. I love the feature that imports 1099’s directly from our financial advisor and completes the appropriate forms automatically…amazing! I’ve had taxes done by a CPA for years and decided to save some money and this software was perfect. I compared last year’s return to this year and the software covered all the bases. E-filing was very simple.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Jacksonville Fl
Verified Purchase:Yes
I have used this product for a number of wand always find it easy and reliable
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Weinerboy
Verified Purchase:Yes
Have been using H&R software for many years. Easy to import data from previous years.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Davbar
from San Jose. Ca
Verified Purchase:Yes
We are being charged 4 times by mistake. We had to keep submitting it to file and it kept charging us
But it was really easy and great to have the software. I hope you fix the extra Review title nickname charges.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dale123
Verified Purchase:Yes
I bought the premium app for Win 11. Your AI help is a joke. It is only a data base search. I would say, "What form do I use to enter xxx?" It would reply, " I don't understand, you can ask questions like ...."
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
No imagination! Poor functionality!
on April 7, 2026
Posted by: Wojciech S
from Florida
The software would not accept large numbers as proceeds and costs of stock transactions. You have to overwrite it. It would not accept "various" as dates on form 8949, because you can only enter numbers/dates there. So, you have to print the return, get the 8949 separately and replace it. Apparently, the guys who implemented these formats and limits do not have enough imagination. The software would not import 1099-B from TradeStation, and I am not going to enter 99 pages of transactions manually! While IRS allows including 1099-B or substitute statement, try attaching it for e-filing; good luck! I was not able to accomplish this. By the way, I have contacted them and they would not make the changes to the software. I can bet, even if they read this review, they will not make the corrections next year.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike3737
from California
Verified Purchase:Yes
I've been using this for years and it makes doing my taxes easier every year.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock