Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Tax software works similar to turbo tax
Overall satisfied but print function still needs improvement
Overall satisfied but print function still needs improvement
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from KY
Verified Purchase:Yes
We have used H&R Block Premium software for many years, and have always been pleased with how it is user friendly.
I was terribly disappointed in the AI helper, though (the reason I’m not giving the product 5 stars this year). Very generic and no help whatsoever.
I was terribly disappointed in the AI helper, though (the reason I’m not giving the product 5 stars this year). Very generic and no help whatsoever.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: ReReR
from Ventura Ca
Verified Purchase:Yes
I have been a customer since the turn of the millennium. Back then it was Taxcut. I always went back to this software. Although this year I had several issue that were disappointing. The initial download was difficult. I ended up downloading all 5 or seven downloads before I knew it was on my computer. Called in for help and was able to get one of the downloads working. The individual assisting was marginally technical and able to help. Also the comments and help sections were not as clear as the past.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
on April 7, 2026
Posted by: D505
from San Antonio Texas
The software is very user friendly. I always use the H & R Block software.
Pros: Easy to import documents
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Designer1
from Cleveland OHIO
Verified Purchase:Yes
I can't even remember how many years I've use HR Block for my taxes. All I know is I don't have to concern myself filing my returns. They seem to have everything necessary for filing and I know how their system works..
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
continue using H&R products
on April 7, 2026
Posted by: Zunli
I bought H&R software every year for my tax return.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Qpublic tax
from South Carolina
Verified Purchase:Yes
Overall good but the help topics don’t always answer questions. In the past, there was a help line which seems to have disappeared. I’ve been a loyal customer for probably 20 years now. I should get some extra help when needed.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Carol0475
from Lakeland FL
Verified Purchase:Yes
I was expecting a lot of work - we sold a lot of stock last year that we had for 30 years. But I finished in record time! Very easy to use.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock