Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Seppi
from New Jersey
Verified Purchase:Yes
Good product but some areas can be slightly confusing
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: J Su
Verified Purchase:Yes
I used H&R Block Premium for years. It is easy to use and saved me a lot of time.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hugogo
from Asheville, North Carolina
Verified Purchase:Yes
Been using business premium for years and have been repeatedly happy with results
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RichardDick
Verified Purchase:Yes
We used Turbo Tax for around 30 years, and they discontinued Windows-10.
As a result we chose your software, even though we could not find any business that had experience with your program. As engineers and software coders, we are disappointed with your product.
The learning curve took us way too much time due to poor documentation, we could not get our investment 1099B information entered correctly.
As a result we chose your software, even though we could not find any business that had experience with your program. As engineers and software coders, we are disappointed with your product.
The learning curve took us way too much time due to poor documentation, we could not get our investment 1099B information entered correctly.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
This years version was horrible. 20 - 24 was great
on April 6, 2026
Posted by: James Unhappy
from Missouri City, Texas
Verified Purchase:Yes
System was basically crashed fie weeks, until the March 20th updates came out. I had my return ready for my final revuew/editing to get my refund and had to wait weeks to complete my form because until the update on 3/20 nothing could be edited
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob275532457777
from Central mn
Verified Purchase:Yes
AI assistant needs work. Product was pretty good though
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bobby V1
Verified Purchase:Yes
Leaving the program flow (a go to) for long term capital gains is clunky. As a programmer I was always advised to avoid go tos.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CNM2026
from OH
Verified Purchase:Yes
My daughter buys this every year and does my taxes. It's so easy and explains everything, if any questions or need further review. Great program every year!!!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock