Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Somedangname
Verified Purchase:Yes
Software is getting opaque. Hard to know what they are really asking me.
At the end, it flags things that were entered correctly strait from the 1098 or review capital gains that were already reviewed do no have ! On them.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bama Man
from Alabama
Verified Purchase:Yes
Too many erroneous error messages that wasted my time tracking down.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Backup Withholding not Downloaded
on April 6, 2026
Posted by: Bill1839
The HR Block program did not download Backup Withholding figures from my Brokerage forms at TR Price. I caught the error for tax year 2025, but not for 2024. I had to file an amendment for 2024. These are significant amounts so this was a very disappointing weakness in the program. In the meantime I have filed paperwork to end future Backup withholding.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NotBobDylan
from Huntington, WV
Verified Purchase:Yes
Did not find it to be a good Tax program . I think I was overcharged on what my tax liability actually was. Can not understand why the copy of my return that I printed out did not contain a Schedule C. I am a 1099-NEC filer , self employed.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Don't think it calculated No Tax on Tips correctly
on April 6, 2026
Posted by: Juuc
from ATL
Verified Purchase:Yes
I don't think it calculated "No Tax on Tips" correctly for 1099-NECs
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
I have used this for years with great results, but the 2025 version did not seem to have the proper information for handling the Bonus depreciation offered by the new legislation in 2025.
I called and received no help.
I called and received no help.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lowell, Michigan
Verified Purchase:Yes
I used H&R tax app for the first time this year. I found it very easy to use and very accurate. My Fed and State tax were done in one evening and my tax refunds were quickly received. No issues from Fed or State with my tax forms. I am very pleased with H&R!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milan, MI
Verified Purchase:Yes
Way too hard to navigate. Too many question that should be skipped over easily, but keep coming back up every time I open the return to work on it.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock