Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Bogus ! Double charged my credit card.
on April 5, 2026
Posted by: Sambbenn
Crooks ! You charged my credit card twice for the state return. I want my money back
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not the most user friendly experience
on April 5, 2026
Posted by: taxreviewer2454
from Los Angeles, CA
I have used the H&R Block Premium 2025 tax software and I was disappointed. It was not very user friendly. The questions it asked were not worked in a user friendly way and some were a bit confusing for a non tax professional. I'm not sure I would want to use H&R Block software again. Sometimes it had me just go into the tax forms to edit them directly. That was a bit confusing and I would expect the software to handle that aspect. It should take care of creating the final tax forms and I shouldn't have to edit them directly.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dissatisfied hommie
from Philadelphia PA
Verified Purchase:Yes
Kept have data entries change in the software. For example bank interest for one bank was repeated twice.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fcara
from FL
Verified Purchase:Yes
I have been using your product for over 20 years and I love it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Had a bit of difficulty. Interview didn't take me to a 1099S form when I sold land in another state.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Fedral program works well, NJ program has flaws
on April 5, 2026
Posted by: WBjersey
from NJ
Verified Purchase:Yes
Federal program worked well. NJ program did not transfer all of the data from Federal. It did not transfer rental property data at all and only allowed for 3 rental properties. Not sure if NJ received a schedule E as is required.
Pros: Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Consistent, effective product
on April 5, 2026
Posted by: Skip S
Always effective in leading me through the tax filing process. Usually wait late in the timeline due to continuing updates, but I'm usually confident in its accuracy by the time I e-file.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: New user Mike
from Carmel, IN
Verified Purchase:Yes
A little hard to go back and make changes. Always had to start at beginning of section and go through all questions to get items that needed changing. Disappointed there was no summary page of all retirement payments showing total gross and taxable amounts. I think my rental properties qualified for QBID but couldn’t figure out how to make it work.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock