Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Dave 82
from Atlanta, Georgia
Verified Purchase:Yes
Except for one little thing, I could not download Merrill, this was the best year ever. The way you cleaned up the accuracy review is great.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TMZ4
from Mission Viejo, CA
Verified Purchase:Yes
Been using this software for years. Always with ease, thank you.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
2 major issues:
1. State filing should not cost extra. Other tax software providers don't charge, fix this.
2. Updates affect the filing even after submitting - need earlier software updates - should not get them in April.
1. State filing should not cost extra. Other tax software providers don't charge, fix this.
2. Updates affect the filing even after submitting - need earlier software updates - should not get them in April.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 5, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Dancergal
from Long Beach MS
Verified Purchase:Yes
I bought this last year. Glad it automaticly updated. Not happy I had to print the State return and mail in
2nd year in a row.
2nd year in a row.
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Takes some patience
on April 5, 2026
Posted by: LarryG9461
from Westfield, In
It is a little frustrating to use this program as someone who has some experience preparing returns. One of the biggest weaknesses is in the area of Federal tax estimates--1. I can't find a way to just get estimates prepared based upon the prior year (it wants a lot of info to be entered). So i thought, just prepare blank estimates and fill in everything else-no can do. 2. I'd like to see more of the form that I am entering info into, rather that One screen per piece of info.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mount Vernon, wa
Verified Purchase:Yes
Good program, used it for many years. For some reason entering K1’s were not straight forward to me. Seems like the K1 lines and yours were not entirely the same. Program gets a bit better every year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alamosa, Coloraado
Verified Purchase:Yes
Have used H&R Block Software for years and it has always done well for us.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Fully capable software at a more than fair price
on April 5, 2026
Posted by: Mootept
from Murrieta, CA
Verified Purchase:Yes
Provided all forms and scheduled needed for my income property, home business, various 1099s with easy entry
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock