Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
Every year it gets worse. I do the same things almost every year, yet, each year the software gets worse and i feel less confident in the results.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tjm12
from Burton Michigan
Verified Purchase:Yes
Still haven't finish my taxes. Waited for a call from your tech team to figure out the bug in the software.
Pros: Easy to prepare
Cons: Time consuming
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Onlinegirl
Verified Purchase:Yes
I used the software to complete and submit my 2025 federal and state taxes but found it significantly inferior to TurboTax; particularly for the review process.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HR12
from Boise ID
Verified Purchase:Yes
I use this application each year. Always great results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Memphis, TN
Verified Purchase:Yes
I've used H&R Block software for a number of years now. This year's software was a bit glitchy at times. I would fill out W-2 and 1099 information, only to come back later, and some of the information was lost. Once I went back and fixed, there were no further issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Can't e-file due to a program problem.
on April 4, 2026
Posted by: Skibumm100
BEWARE- There are problems with the program resolving the Self-Employed Health Insurance deduction with the ACA Premium Tax Credit. The software may fail to complete the iterative calculation and prevent you from using your "free" Federal Income Tax e-filing. This will also generally prevent you from e=filing your state income tax, if you have one. I've tried everything and redone it several times. I've done the calculations by hand. The numbers are correct, but it won't allow e-filing. This is not an isolated problem. Do an internet search. Sometimes it works, sometimes not.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good but needs to do better.
on April 4, 2026
Posted by: Rick from Bama
Better than last years, but still needs some improvements.
1) Shouldn't have to wait for the 4/3/26 update in order to complete my return, but the QBI section was not fully functional.
2) Unable to file state return electronically because the system cannot accommodate more than 9 sources of interest income. That's pretty bad. Printing out the forms, packaging and mailing is barbaric! Just increase the field size or at least warn us of the shortcoming so we can choose a better software solution.
1) Shouldn't have to wait for the 4/3/26 update in order to complete my return, but the QBI section was not fully functional.
2) Unable to file state return electronically because the system cannot accommodate more than 9 sources of interest income. That's pretty bad. Printing out the forms, packaging and mailing is barbaric! Just increase the field size or at least warn us of the shortcoming so we can choose a better software solution.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: GregKo
from virginia
Verified Purchase:Yes
This software is fantastic. When I compare it to the Intuit Turbo tax that I have been using for 40 years I must say that the H&R software is far superior. It's very easy to install and use. I am thrilled with this software. Did I mention it runs on Windows 10? No complaints here... none!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock