Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Bleppo
from Tempe, AZ
Verified Purchase:Yes
Great software. Easy to use and the interview questions walk you through the process. The audit at the end is also helpful in catching things that could bring attention through an honest error. I have been using HR Block for over a decade and a half and the results are always good with maximum refund. I have also used Turbo Tax, very similar, but I am a Block fan..ha!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: JDLyon
from New Haven, CT
Verified Purchase:Yes
There should be a way to make the text larger. If I have to make a correction, I don't want to have to go through the entire section again before returning to where I left off. Navigation could be improved.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Arnie O
from Garland, TX
Verified Purchase:Yes
The tax software is great. I've been using it for many years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Egens
Verified Purchase:Yes
Overall accuracy good- format flows. Main deficiency concerns process for correcting errors that are underscored in the attempt to file at the completion stage. The process is too opaque and was frustrating too say the least.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Rwh67
Verified Purchase:Yes
I've been using H&R Block Tax programs for years. I have always found them to be straightforward and easy to use. As the taxes become more complex, it's good to know that H&R Block simplifies tax preparation.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Generally easy to use on simple returns. But...
on April 4, 2026
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I have used your software for many years. I think it performs quite well, but there are problems with the info//help descriptions. They don't always explain what an item is. Also in the Oregon state return review I was asked to confirm household income. Nowhere is the tern "household" income used. Under the info, please give me a line number where that amount is found. What I thought was going to happen cause me to use an income in a rounded off number. When the amount of my return didn't react as I expected, I wanted to edit the number. I could not find how to go back. The review no longer show me the item. I found a line in a form that when I blanked it out, the item returned to the accuracy review.
Pros: Fast
Cons: Hard to prepare
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Maina
Verified Purchase:Yes
Been using your software for years...couldn't be easier
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: more confused
from Illinois
Verified Purchase:Yes
Have been with H&R for over 6 years and it seems to be more confusing. Might try TurboTax
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock