Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: bob5528
from Washington
Verified Purchase:Yes
I bought this expecting to import Merrill Lynch data, but it wasn't supported, so I had to enter everything manually. However, Turbo Tax did offer this feature. Next year, it's going to be Turbo Tax
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Always have found it adequate over the last couple decades that I've used the software. This year, though, very conspicuous bug remained unfixed across multiple updates. (Additional W-2 or 1099 entries corrupt the first entry.) Forced me to check and double check my entries to make sure things didn't get corrupted before submission. Very worrisome.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Chooch1
from SC
Verified Purchase:Yes
I had used TurboTax since the last century. However, they no longer support Windows 10 so I went with H&R. I had some hiccups with differences in how the program worked, but I was able to get around those problems. My return isn't very complicated using the standard deductions and investment income.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JP34
Verified Purchase:Yes
Works fine except does not allow charitable contributions from inherited IRAs.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Janet15
from MN
Verified Purchase:Yes
Worked well for me, particularly in some potentially confusing aspects.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mililani HI
Verified Purchase:Yes
The federal tax portion is great. The state tax still needs improvement especially for the state of Hawaii which does not tax pensions or rollovers of pension lump sums into an IRA account. I cannot separate that income from my regular RMD’s.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DJE8
from Colorado
Verified Purchase:Yes
Easy to install and imported last years file. Was able to get it done 2 weeks earlier than last year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Limped Along
on April 3, 2026
Posted by: world555
from WI
Not so good. It is easy to miss the QCD deduction (I had to file amended returns for 2025 and 2024. Planning was useless. Planning refused to recognize that our social security income and pensions are taxable.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock