Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I have used this for several years and been very pleased.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: remanhawk
from erie,pa
Verified Purchase:Yes
There was no place to enter estimated taxes for state that I paid, software says its with fderal. Federal was fine but never asked about state(premier software)
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
zero stars
on April 2, 2026
Posted by: Mad in the US
If i could choose zero stars I would do that. Fix your stupid printing glitch and I might come back. I've tried all the stupid tips and tricks and for some reason the forms won't print on 1 page, they're too big. its freaking 2026 fix the glitch
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wyldpea
from central TX
Verified Purchase:Yes
STILL don't explain some forms I was required top fill out? This has been your major weakness for years, and years now!
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
4
Super tool to do your own taxes even with complex
on April 2, 2026
Posted by: Wolfe88
Verified Purchase:Yes
On auto purchase because this is the best software I’ve found retail for complex situation tax preparation. A few issues that add time to completing, but support is helpful and nothing that cannot be resolved. Keep getting better!
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: WCJ61
from New York, NY
Verified Purchase:Yes
Disappointed the estimated taxes forms for federal and local weren’t automatically generated as in previous years
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MemyselfandIandus
from SD
Verified Purchase:Yes
Not sure if I figured out how to enter HSA gains correctly. No option to UPLOAD my investment info, so had to do manually. Then accidentally deleted it (no undo button)(no confirm delete button)...had to reenter then it was in a different order...uggghhh! Only used HR Block because TurboTax no longer will let me use Windows 10
. Wasn't happy to change resolution setting on computer, but ok. Still unsure why I was deducting taxes paid with 2024 return. Immediately got hit with 'let us share your info with third parties' which is not why I paid for the program!....just to give review I have to agree to terms and conditions!
. Wasn't happy to change resolution setting on computer, but ok. Still unsure why I was deducting taxes paid with 2024 return. Immediately got hit with 'let us share your info with third parties' which is not why I paid for the program!....just to give review I have to agree to terms and conditions!
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Roped off
from Ma
Verified Purchase:Yes
Tried to E field my federal and state returns. Both were rejected and I received no instructions on how to see or correct the reason for this. Your product is pathetic. How do I get my money refunded.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock