Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Dissatisfied
on March 31, 2026
Posted by: Righter
from Tennessee
charges too much for state return paid for software download, then per state fee, then efile fee per state. I was doing an OK state return and filing injured spouse wasn't available on the state return,
Cons: Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Tree O
Verified Purchase:Yes
Great product, works as advertised. Been using this product for cover 10 years
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Barbara07
from NY
Verified Purchase:Yes
Product is poor! Lots of glitches. Kept changing and intertwining my and spouse’s information. Had to go through many times to fix information over and over again. It was very frustrating and we will not be purchasing this program again.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: bob27587
Verified Purchase:Yes
Was unable to efile taxes due to errors. New software was required. Unable to download OHIO update program without error.
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: jd3025
Verified Purchase:Yes
I've used this software for several years with no major complaints. While tax issues are seldom easy, this makes DIY. tax prep do-able.
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, TX
Verified Purchase:Yes
H&R Software is still difficult to download correctly. Failed to address my Big Beautiful Bill problem. (H&R response: Send us more money and we'll fix it for you.) I'm using TurboTax next year.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DFW area
Verified Purchase:Yes
Consistent for many years with results generating bigger refunds than other programs when done side by side.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: RRRT
Verified Purchase:Yes
The tax program did not warn the preparer that the IRS will not send refund checks, even though there was an executive order to reduce that paperwork during 2025.
The tax program had a bug with the "Foreign Interest Paid" software, which caused my return to be rejected by the IRS. My Tax Return was not automatically submitted as I was led to believe.
These are mind boggling errors that should not have occurred with proper testing.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock