Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from DE
Verified Purchase:Yes
Used it for years. Only thing that they have not fixed in all these years is the number of times they force you into the forms. I would think that each year the level of automation would improve
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
Great software support!
on March 30, 2026
Posted by: Duke T
from Virginia
Software is seamless during tax prep. When the file wouldn’t submit due to a software update issue, Victoria was able to professionally and patiently sort out the issue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ed Mak
from Florida
Verified Purchase:Yes
The program doesn't clearly address 1099-nec requirements and poorly explains the regulations.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rabbipal
from Phoenix, AZ
Verified Purchase:Yes
It worked great, but when I paid for my state efile, it said I needed to update the software. So I did, and when I went to file it charged me again. I don't like underhanded practices.
Pros: Easy to prepare, Easy to import documents, Fast
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Professional/Neophyte Preparer Hybrid Software
on March 30, 2026
Posted by: OHJoe
from SW Ohio
Verified Purchase:Yes
Overall I'm happy with the software. The interview process was about right for me, not too tedious but thorough enough so I didn't miss important income sources, deductions, credits, etc. Reasonable hybrid between professional preparer software that I've used and the totally dumbed down TurboTax approach. There is some strangeness in the software that deserves a bit of instruction to the user upfront. For example, using the installment method to calculate underpayment penalty was handled very poorly by the software and was confusing. For the software overall being able to enter info directly on the forms rather than the interview method was not explained at all. Also, in many cases there seemed to be endless loops so I didn't know when I was actually completed with a task. For example, final checking never said you're done, it just kept taking me back to the beginning of the checking routine. If I'd have known you were looking for feedback I would have jotted some notes while I was using the software.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Newport news, Va
Verified Purchase:Yes
ran across some issues that need an update of which it took a while to get completed
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
Easy to use. Very detailed. The program guides the user through each step by methodically and thoroughly asking a series of understandable questions designed to ensure all necessary and proper data is entered on all aspects of your tax situation. Easy to move back and forth and view/change info and see worksheets and forms
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good,but please add more details for Schedule C!
on March 30, 2026
Posted by: E153517
from Chicago, IL
Verified Purchase:Yes
Highly suggesting more FAQs on the left hand side bar for many sections of the Schedule C for self employed. This year, I had to look up numerous publications on the IRS website, because there were not enough details included on the tax software. I've filed a Schedule C for yearswoth HRBlock software, but this year required much more research outside of the software.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock