Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
easy peasy!
on March 29, 2026
Posted by: gbvt
from florida
Been using HR Block for at least 12 years - makes a complicated tax process easy to complete
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Bobcat41
Verified Purchase:Yes
I have used your product for several years and been very pleased.
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
Been using this software for many years-back to the tax cut days. happy with it!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Be careful Ohio filers with large medical expenses
on March 29, 2026
Posted by: Baron Larry
from eastern Ohio
Verified Purchase:Yes
If you live in Ohio and have high medical expenses that may give you a deduction on your state return, this software will not do it correctly. It will not transfer the data you entered when going through the federal return correctly for the state return. It has been like this for years. You will have carefully read the Ohio questions and enter the costs on the correct lines. So it will NOT give you the maximum refund you are entitled to unless you do this.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Huntsville, AL
Verified Purchase:Yes
I bought this on sale and as always was fully satisfied with the price and ease of use.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Switched cause it runs on Windows 10, Not TurboTax
on March 29, 2026
Posted by: Kurwa1970
Verified Purchase:Yes
When bought last december, formatting of pages all off. I am used to TurboTax, I changed to your software because you still work on Windows 10. If you change so I need to have Windows 11, will go back to TurboTax. You need lots of work.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AZ
Verified Purchase:Yes
The federal software worked great as usual but for the second year in a row the Arizona software had a glitch in the credits allowed. I was on the chat sight with agents 3 times to explain the proble but finally on the 3/20/26 update the problem was fixed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
User-friendly software and great support team !
on March 29, 2026
Posted by: Norm72
from DFW, TX
I have been using HRBlock premium and business tax software since the first year that it was offered....It's user super user-friendly AND the online support team is great !
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock