Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: jjj2026
from Wisconsin
Verified Purchase:Yes
Where is Merrill Lynch in the imports for 1099? This is ridiculous that it was removed. I will not buy this software again. I have been a customer for 20 years.
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Bad Money Spent
Verified Purchase:Yes
We had to type in hundreds of trades individually because the software download mixed up trades within different accounts. What should have taken an hour actually took 3 days.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: Rinmar 25
from Nevada
Verified Purchase:Yes
This is my 15th year using software and it gets easier each year. Thankfully for the updates including parts of big beautiful bill. Great job keeping current.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
Good value
on April 11, 2026
Posted by: DGM2
from MICHIGAN
The cost was very reasonable and the software was easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JBHNABQ
from Albuquerque, NM
Verified Purchase:Yes
We had starred with the online version, and got so frustrated we gave up and bought this download version. It worked much better for our needs and there was not the constant upselling.
There were still a few problems with a K-1 form that this version couldn't handle
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Elyria, OH
Verified Purchase:Yes
Overall, this is a good tax program. This is why I keep coming back year in and year out. I’ve owned several small businesses and H&R Block always has the forms I need to file federal and state returns. My only concern is with explanations on some sections. I didn’t think they were clear enough so it left me guessing. Bottom line though is I have never been audited by federal or state.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CGarcia
from Kennewick, WA
Verified Purchase:Yes
Extremely frustrating. I was ready to just go pay a professional to file my taxes. It kept messing up the information I typed in. Constantly kept changing socials and dob for dependents and the income. Everytime I got to file tab I had to go back over and over again to correct the information it kept changing on its own. Will not use again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Raymond76
from NJ
Verified Purchase:Yes
I have used H&R downloaded tax prep for nearly 2 decades. This process was extremely simple except for a couple of needs:
1. they need a section specifically for inheritance that includes involvement with distributions from trusts.
2. they need to simplify the downloaded stock transactions to eliminating required reviewing of each transaction supplied by the 1099 provider.
1. they need a section specifically for inheritance that includes involvement with distributions from trusts.
2. they need to simplify the downloaded stock transactions to eliminating required reviewing of each transaction supplied by the 1099 provider.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock