Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Why do I need thid
Verified Purchase:Yes
Terrible experience compared to previous years of using download SW. Finally deleted SW and downloaded again. Need to finish state return and attempt to e-file (for the 4th time!)
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JBrong1015
from Cedar Rapids, IA
Verified Purchase:Yes
As has been the case for over 25 years loading, updating and using the software was not unpleasant
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Pika23
from NY
Verified Purchase:Yes
Very good product. Takes the stress out of doing income taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: jimny
from NYC
Verified Purchase:Yes
First time using this software; generally very good and clear, with two exceptions: the treatment of copyright royalties was very hard to figure out (true of other software too), and the treatment of estimated taxes was postponed too late and--as far as state est. taxes go--impossible to use accurately. I'm still figuring the estimated taxes by hand.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Walt3021
from Richland, PA
Verified Purchase:Yes
I am extremely happy with ease of working with program.
My only issue is that it takes so long to upgrade the program.
My only issue is that it takes so long to upgrade the program.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Williamsburg, Virginia
Verified Purchase:Yes
The H&R Block tax preparation software has always been great. This time the Federal software worked great as always, but, the Virginia tax software had a bug that blew out all my entries! After two calls over the problem, they sent a new software package for US and Virginia taxes. That worked like a charm--just had to re-enter all my data again.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
dumb
on March 29, 2026
Posted by: bozo123456
from none of your business
this tax software is way dumber than turbotax. It's almost easier to file by paper
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Brother Lee Roy
from Minnetonka, Minnesota
Verified Purchase:Yes
H&R Block software is wonderful. However the software had a very difficult time working with my Mac (Monterey Version 12.7.6). I was on the phone with IT support for over an hour, only to realize that my purchase State software wasn't mounting because I did not have a customer account set up with Block. I thought I did. I paid three times for e-filing that finally worked after I restarted my computer. I am planning to talk with Block accounting tomorrow about the multiple State billings. This is unfortunate, because after years with TurboTax, I find Block's software to be superior.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock