Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
2019 was the worst year for HRB in 20+ years.
on February 20, 2020
Posted by: ThisIsAnUnusedNameIHope
from FL
Verified Purchase:Yes
I’ve used HRB for as long as I can remember. This year was different. It generally takes me 1-2 hours to complete my return. 2018 took me 45 minutes. This year, the software seemed to really be different. It was a little illogical in order and often skipped things I was used to answering. It took me almost 8 hours to ensure I had everything inserted that I have done dozens of years before. I literally had to search through forms this year for the first time to find some things that were skipped. I’m just glad it’s over and uninstalled. I’ll likely continue using it, but developers need to revisit any changes in 2019’s workflow. It was horrible.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: deana o
from michigan
Verified Purchase:Yes
Your Software is not up to date. It would not allow me to efile
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Curt B
from Colorado Springs, CO
Verified Purchase:Yes
Trusted accuracy and easy to use. I've been using H&R Block software for years. It's the only one I trust. I find the walk through easy to understand which makes the task quicker for me. Definitely recommend!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on February 20, 2020
Posted by: Willie8975
from Ansonia, CT
It made my Income Tax filing extremely easy to use.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ole Griz
from Idaho
Verified Purchase:Yes
I have been using this software even way back when it was Kiplinger. I have only had a few problems with it over the decades but HRB helped me resolve those quickly.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Software Really Going Downhill
on February 20, 2020
Posted by: BuddyKarl
from Hollywood, FL
I've used H&R Block tax software for over 20 years. This was the 2nd year in which I am at a loss as to what happened to it. I switched to Mac nearly 5 years ago and it always seems the software isn't updated on the Mac platform as fast as it is for Windows. The software is incomplete & is buggy. For the 2nd year, I've followed the steps in the order its been presented and it seems to always tell me now that the item entered is in the wrong field, resulting in an error at the end and less money in my return for the error in THEIR program. I could see it happening once, but two years in a row now? Oh, and due to another error in their software, the IRS rejected my e-file because of the way the program was written to handle e-filing. So I had to wait an extra week past the time the Windows version was updated to get the Mac update.
My daughter had to file an amended return and had to wait for the software to update before she could send it out due to DRAFT being written all over the page, blocking out some of the numbers so she couldn't transfer by hand to a clean printout of the 1040X from the IRS site. The software said there would be an update on the 20th of February, which there was, and allowed me to finally retransmit my return without error, but apparently the 1040X fix would be in another, yet unknown update. It directs you to their website to check, but there's nothing for the 2019 software updates, just 2018 & prior.
Get your act in gear for Mac's H&R Block, or else this customer of over 20 years will look elsewhere. And just to add, you can't tell this review exactly what the cons are of the software as they have premade pros and cons already there, with no way to add any that you may have encountered like me.
Pros: It installs on your Mac
Cons: Buggy, error-filled, expensive, not worth the amount it costs, frustratingly slow for updates, won't update everything you need at once, etc.
Cons: Buggy, error-filled, expensive, not worth the amount it costs, frustratingly slow for updates, won't update everything you need at once, etc.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Robert R Saint Louis
from Saint Louis, MO
Verified Purchase:Yes
I've been H&R Block since about 1992, pleased with the results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Not the most user friendly
on February 20, 2020
Posted by: Fish23
from Bismarck ND
I used the program after making a call to make sure I picked the correct version of your product. I needed to have a full service on Schedule K and was told on the phone this product would do that. It did work for the most part but I have two issues. One is it did not completely fill out the Schedule K as I had liked part of it said it did not service some items and I would have to do it my self. Second was when I sent the return in it was rejected for an error I made. I was not able to resend the document once I fixed my error with out calling the help desk and was given a new code to submit. Not happy about that.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock