Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Ed123123
Verified Purchase:Yes
I'm happy overall with the product and have used it for years. The negative is the cost of filing the state return which is excessive in my opinion. Since the standard deduction has increased and I'm now age 65 and so is my spouse, the short form would be much less costly to complete.
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use!
on March 28, 2026
Posted by: Li66
Very easy to use. Don't need any CPA or even accounting knowledge. Just answer the questions step by step. Make sure all number you entered are correct. that's it.
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: RobFord70
Verified Purchase:Yes
The software was effective for my federal return, though less intuitive than Turbotax. However, it did not work well for my New York state return: it was very rigid and wouldn't let me override certain traditional, default responses to some interview questions. Also, I noted an instance on the state return where the software clearly miscalculated and carried over this mistake to my return. Once again, the software wouldn't let me override the miscalculation.
Cons: Hard to prepare
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software Bug
on March 28, 2026
Posted by: Sanski
from Minnesota
Used this software several years for a small business. This year the software wouldn't let me e-file because of Form 8962. Online groups state its a bug that didn't get addresses in weekly updates. Had to file by paper to complete this year.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom Oak Creek
from Oak Creek, WI
Verified Purchase:Yes
I bought the program in November and have been happy with the program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
Great tax software...
on March 28, 2026
Posted by: Jackc00
from Vero Beach FL
I'm a retried EA and worked for Block for twenty years. Easy to install and easy to use...
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Waterford, CT
Verified Purchase:Yes
I've been using this software and it's predecessors for about 30 years or so. It's always easy to use and logical. I had a somewhat complex home sale and it was good but lacked some guidance that would have helped.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Problem with form 1116, line 18, foreign tax cred.
on March 28, 2026
Posted by: hesb47
from Bolingbrook, Illinois
Verified Purchase:Yes
I have used this software several years and found it easy to use. However, I think there is flaw in the 2025 application to form 1116, line 18. The program does NOT make the subtraction of line 14 of Form 1040-SR
which reduces my foreign tax credit substantially.
which reduces my foreign tax credit substantially.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock