Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
We had a total computer crash in January after I had installed the software. I had saved the email with the link and the access code was in a paper file. Got things up and running again in no time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Gthrb
from Georgia
Verified Purchase:Yes
Would like to see a screen preview of return while completing.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use and imports data without problems.
on March 27, 2026
Posted by: GC55
Verified Purchase:Yes
Third year using this tax software. Easy to use because it keeps last years info and imports W2s, and 1099s.
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from All over
Verified Purchase:Yes
You tax software is not as intuitive as it used to be. The chatbot, A.I. help and even the young live chat agent. Could not help me. I had to develop and implement my work-around on my own.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TaxGuy9
Verified Purchase:Yes
"interview questions" did not capture all deduction scenarios. I had to refile for an amended return. It's good at replicating the prior year scenario, but not picking up changes.
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from OK
Verified Purchase:Yes
It was more confusing this year. We found it harder to navigate than in previous years.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Program worked well except for one area concerning whether to estimate a penalty or let the IRS figure it and bill me later. I went round and round until I finally figured it out. But it took me several hours.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arkansas
Verified Purchase:Yes
Great product thank you for your products to customers appreciate it
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock