Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Grog de Gris
from AZ
Verified Purchase:Yes
Purchased because it was cheaper than replacing my Mac which TurboTax no longer supports. Adequate iterative process for gathering information. Major glitch was it did not ask for exempt income for each dividend 1099, just the first one. When I put all the state exempt income in one place, it informed that the exempt income exceeded the income available. That's because it wouldn't let me enter it for each 1099. Other than that B-.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ThosA
from Illinois
Verified Purchase:Yes
I found it hard to navigate back-and-forth between windows.
I believe the program is misleading when including US Savings bond interest as a subtraction in the Illinois 1040.
Otherwise, the program worked OK.
I believe the program is misleading when including US Savings bond interest as a subtraction in the Illinois 1040.
Otherwise, the program worked OK.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jean1980
from NC
Verified Purchase:Yes
Great software, easy to use and if you have use it the year before you can populate a lot of data simplifying filling by just updating some parameters.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Don4444
from Imperial, MO
Verified Purchase:Yes
The product works well; however, it instructs me to make a change on my state return and pulls up the page. Although I change the figure, the software just reverts it to the original figure. Thus, I was unable to efile my state return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CONSERVATIVE COMMON SENSE
from California
Verified Purchase:Yes
PRODUCT ISN'T DIFFUCULT TO USE. THE ABSENCE OF "POP-UP'S" HAWKING OTHER PRODUCTS IS APPRECIATED, UNLIKE TURBOTAX...
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston
Verified Purchase:Yes
I always bought premium software. Easy to understand. I love it buy every year for the last 15 years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
User friendly
on March 27, 2026
Posted by: Brown trees
I have always used another software for taxes with problems this year so tried H&R and found it easy to navigate and work through some difficult problems. The only thing is, I knew from the beginning we would take the standard deduction but I was made to enter everything that could be deducted before the program decided the same conclusion.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: OkiePoke
from Houston, TX
Verified Purchase:Yes
This is the 10th year plus and it still fits my needs. Thank goodness it imports 1099-OIDs.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock