Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Steve201
from Tennessee
Verified Purchase:Yes
Like the software! Been using it for years. Though some of your explanations of odd topics do not make sense to a college graduate and I have to do more searching on the internet. Still much better than the old paper booklets.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
TAXES SUCK
on April 11, 2026
Posted by: TAXES SUCK1955
I HATE DOING TAXES BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fhill44
from NC
Verified Purchase:Yes
It was a great tool and made my work much easier. The one problem I had was trying to submit my federal and state returns online. Everything on my end was correct, but it would not connect with your system. I called your help and she was puzzled as well. I tried more than once to submit but with the same problem and each try was charged for using a credit card. However, you disregarded those extra charges with my bank, so thank you. Eventually, I was able to connect and submit my returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: utugolfer
from Tucson, Az
Verified Purchase:Yes
Great product. We have been a customer since the days your product was called Tax Cut.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: RR2015
from Hudson Valley, NY
Verified Purchase:Yes
As usual ... met all my expectations and made filing my federal and state returns easy
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Gerrykam
from Palatine IL
Verified Purchase:Yes
Product crashes frequently. Navigation is clunky. Charges extra to transmit state return.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lynnwood, Washington
Verified Purchase:Yes
I have been using this software for @ five years. And there is always a re-learning curve, but I appreciate not having to deal with my own mathematical errors, or having to look out for some special options that can lower my taxes.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LynitasDad
from Texas
Verified Purchase:Yes
Failed to generate the second page of Form 8949. Form 1116 Line 3e did not include the Long Term gains from Form 8949 second page. Form 1116 Schedule B did not generate, nor did the download of last years file pick up the carryover. Had I not caught this I would have had an incorrect IRS submission. Otherwise uploads and data entry were easy.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock