Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: quincy08
from Illinois
Verified Purchase:Yes
Easy to follow and use. Wish the State return was free to file also, considering the price of the software.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SystemCrashedinWisconsin
from Madison
Verified Purchase:Yes
HRBlock software is constantly and chronically updated, and I was unable to boot a WIndows 11 computer after shutting down in the aftermath of "hung" HRBlock and Windows System updates. Recovering the computer took much of a days time of prepare a Windows 11 Recovery USB drive and to clean up the system to make it bootable again. In the aftermath, I had lost my Wisconsin State Tax return but reentered it manually from my printed return. But HRBlock is now in a Doom Loop, where whenever I open my return, it shows I owe State of Wisconsin $3900, which reverts to a $239 refund when I start to "click through" the state tab, but I have to reenter that I am applying all of this $239 refund to my 2026 Wisconsin income tax. I e-filed in this recovered state and hoping that Wisconsin doesn't demand $3900 in payment, but on saving the corrected return, opening it again brings it back into this state, and the Copilot AI after recommending all possible recover actions is recommending that for my records, I reenter the entire Federal and State interviews from my printout after reinstalling HRBlock.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Using TurboTax next year
from New York
Verified Purchase:Yes
Could not take my nonresident California NEC 592-B income, so the California software that I purchased was useless and a waste of money for me. I was disappointed with the nonresident state software this year, it was not as simple to complete as in years past. I will be switching to Turbo Tax next year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sonia, Social Media, March 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: GreenAcres420
from Salem, OR
Verified Purchase:Yes
I have been using the program for years and never been disappointed. Program is very easy to use and if you get stuck the help features are great. I would recommend this program to anyone that asks for a tax program.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: DelD
Verified Purchase:Yes
I have used H&R Block business for years. It has been increasingly user friendly always remembering my prior years return pretty much automatically' giving me a great blueprint to work from. It simply never messes up on me. Wouldn't want to do my taxes without it.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Unhappy - final update for Depreciation took long
on March 26, 2026
Posted by: KRPB
from WI
Verified Purchase:Yes
I had my taxes completed beginning of February, but I could not submit them until the Depreciation segment was "fixed". TaxCut kept saying the next update would fix the issue. But the next update said the same thing. It took over 4 weeks to finally get a correction in the Depreciation section so I could submit the forms.
I've used TaxCut since around 1990 and have never been disappointed like this until this year.
I've used TaxCut since around 1990 and have never been disappointed like this until this year.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Glendale, AZ
Verified Purchase:Yes
I buy your tax software because it is a consistently good product. There were a few times I had to review the additional info your program provides to understand the form questions. Overall, it was easy to complete & file. (I absolutely HATE doing income tax. It stresses me out to the max because I am on a limited income and I never know if I have to pay tax.) I did have an oops though. When ordering online, there was a window that offered $10 discount for repeat customers. It came up when I was I was pushing the button to purchase, and it was too late to get the discount. I would be so appreciative if I could get the $10 discount. Keep up the good programming. Thank you.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Stockton CA
Verified Purchase:Yes
I bought two months ago and I always use H & R software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock