Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Gold Beach Oregon
Verified Purchase:Yes
Could have been better when requesting additional information explanations were not clear or well to find
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: NPSinLuck
from Luck WI
Verified Purchase:Yes
I previously was a tax preparer for Block so this was my choice when I needed to do our taxes at home. I’ve had no problems in the several years I’ve used it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Almost worth the price but has a few flaws
on March 25, 2026
Posted by: DCRofAZ
from Pine, Arizona
I bought this product because it did not require Windows 11. It ran on Windows 10. However, I gave it four stars because I ran into 2 problems that could not be resolved with this tax software program. 1) Cannot add more than three state charities. Program says to click on 'Whole Form' but there is no 'Whole Form' selection to click on. Clicking on 'Show Form' would not let me make the necessary entries. 2) Could not e-file because of an entry on a K-1 form AND could not e-file because a state charity did not have a Charity Code. The charity had a charity tax number and is a certified 501 charity. HR Block charity form does not allow entering a valid tax number.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: MikeK3
Verified Purchase:Yes
2025 Difficult to make changes or corrections. Difficult to navigate between sections. Charged twice for filing state return. Chat robot is generally useless and it is extremely difficult to reach a human to discuss issues; when finally reached, the person could not help. Call back never came.
2024 Block site crashed and federal return could not be e-filed.
2024 Block site crashed and federal return could not be e-filed.
Response from HRBlockBy Sonia, Social Media, March 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
It was easy to use. Used H&R Block software in the past.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
The people that you get connected to when the chat cannot answer your questions are useless. The first few people I spoke with passed me off to someone else. The last time I was supposed to get a call from a supposed “expert” within a week. I got a call a month later after spending a lot of time on my own to resolve my problem. I already had my refund before I got the call back. Again, useless.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Tut2
from VA
Verified Purchase:Yes
Using this software year to year makes it easy to complete my return and I am confident that it is correct.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: CDR2SLR
Verified Purchase:Yes
I always download and do my taxes. Easy to follow, questions answered and peace of mind when taxes sent.
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock