I like most things about this program except: When there are errors the window to fix them is confusing, It should be easier to navigate back to pages if you want to change something.
I had to wait nearly a month for them to update the software so I could e-file my taxes, completely unacceptable. I could understand if I did my taxes in January that this could happen but not in February. I will use a different software to prepare my taxes next year.
I have been using this program for years and it is easy to navigate your way through. I love that the data from last year transfers over and I feel like I haven't missed anything. Competitively priced. Definitely got value for money spent. I got a new computer last year and needed customer service help retrieving previous years returns and they took the time and walked me through it so that I could retrieve my records. Very satisfied.
Pros: Easy to prepare, Easy to import documents, Fast
Very easy to follow instructions! Make sure you have all of your documents ready with you, as this will make the process faster. You immediately get an email once you've submitted which I really appreciate.