Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
I used H&R Block tax software because it was easy to download data from last year's return (also done with H&R Block). But there were numerous steps in the actual process that were unclear. For example, I ended up downloading data from my brokerage house twice and had to carefully delete duplicates. I inherited an IRA from my husband who inherited it from his mother. I wasn't sure how to handle it, so I queried the AI help system. Turns out the AI response contradicted what I finally had to enter to bypass an alert.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kissmyfoot
Verified Purchase:Yes
HR Block is the greatest tax solution software I've found.
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Teds444445
Verified Purchase:Yes
It would be higher as I have liked using your software for the last decade but because of a 'shortcoming' I had several failed state efiles, had to wait on hold and waste over an hour talking to your support and had to file an amended Federal return so the state would go through.
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: You Suck big
Verified Purchase:Yes
Did not include social security lump distributions calculations for previous years.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
I have been using the Premium package for 20 years, because I have my own LLC and need to complete Schedule C. I have always been happy with the ease and thoroughness of the process.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ali12345
from New York City
Verified Purchase:Yes
While it works for the most part, there are limitation in this software. For example, this software is not friendly to file for seniors who have retired and only have social security. Application does not allow for taxable income of 0 for 1040-SR. It also does not allow electronic filing if my W-2 shows employer subsidized in box 10.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: furnituremkr
from California
Verified Purchase:Yes
i have been using HR Blocks tax software for the last 3 tax seasons. the software is user friendly with lots of helpful information. my only issue with the software is that there were issues with the update process
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
Works Well
on March 23, 2026
Posted by: JohnSpaghetti
I've used this software for years. It works quite well. The one issue I wish they would fix is they check for software updates while filing after purchasing e-file. The software then determines it needs to install an update, downloads and updates, goes through several screens -- luckily it remembers most of the data entered -- then asks for you credit card info and charges you again..
Pros: Easy to prepare
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock