Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Jennifer3
from Albany, NY
Verified Purchase:Yes
schedule D entry was incorrect. Spent too much time trying to get the numbers to match. But when I checked the form it was correct. Very frustrating.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: DennisV
Verified Purchase:Yes
Good program to do small business tax return if you have some knowledge of federal taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Akron Ohio
Verified Purchase:Yes
I have used HRBlock software since the late 90s. I now use the premium version to do taxes for my personal and LCL. The interview style navigation is good. Using help features allows digging deeper into the tax publications if needed. The AI tool is limited in function. This is a solid tool to use for your taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JBA1040
Verified Purchase:Yes
I was hoping for a tax program better than TurboTax.
The H&R Block program is worse.
Here is how it should work.
- The screen should always show the actual 1040 to illustrate where the data goes.
- Again: as the data is entered, it should be crystal clear where and how the data is used.
The H&R Block program is worse.
Here is how it should work.
- The screen should always show the actual 1040 to illustrate where the data goes.
- Again: as the data is entered, it should be crystal clear where and how the data is used.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
Overall good experience. Except one for state.
From last two years not able to e file the state return due to pass thru entity credit.
Hope for future you will have necessary changes to software to handle this.
From last two years not able to e file the state return due to pass thru entity credit.
Hope for future you will have necessary changes to software to handle this.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Westchester NY
Verified Purchase:Yes
Used their software for many years and have not been audited to date so I guess their accuracy is good. Deduction Pro (included) is a great help in valuing contributions. Occasionally difficult to trace certain entries that they compute automatically but have ultimately confirmed all of the ones I questioned.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ct
Verified Purchase:Yes
I have been using H&R Block for last 6 years without issues.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: eddy Joe
Verified Purchase:Yes
I have used H&R Block software for many years. It facilitates the otherwise difficult figuring out the tax code. One complaint. I think I was charged for three state downloads. Could you research and correct.
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock