Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: 1 happy camper
Verified Purchase:Yes
Easy to use and handled my rental house account also. The return was so large I went back to see if I entered all my income. I also liked I could look at the forms when needed.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joymc
from San Antonio Tx
Verified Purchase:Yes
I have been using it for yrs and explains itself well. Easy to use. Thank you !
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MBDHD
from PA
Verified Purchase:Yes
All as good EXCEPT the Updates. It just saying x amt of minutes to finish. But then had to stop via CTR-ALT-DEL. When I went back to program, it was completed. Also, said I was unable to download the state program. I just gave up and went to the state website and had to re-enter all info. WAY too much time wasted wirh this stuff.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Coastal Cruiser
from Lincoln City, OR
Verified Purchase:Yes
I have been using this version of the software for several years and it works well. Being able to use the previous years information speeds up the process significantly. There are a few issues when the software won't allow me to fill out some of the forms and worksheets in what seems to be a logical fashion. Overall I am very satisfied and will continue to use this software again next year.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Brian2727
Verified Purchase:Yes
H&R Block software guides the user through the various areas in tax preparation, and is easy to use. I have nothing to compare it to - in terms of software - but I like being in control of managing my taxes as opposed to paying a tax prep person. Prior to my retirement, I used the software in a reasonably complex business, and now I use it to manage the tax aspects of my investments. It is pretty cool to just select your finance company - like Fidelity - and all tax information is downloaded and applied to the appropriate fields. Less thinking for an old guy :).
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FamilytaxReinz
from Owenton, Ky
Verified Purchase:Yes
I think it was great for the price. I ended up having to pay twice for a state because it was rejected and I couldn’t figure out how to resubmit what I already paid for. It also was very delayed on releasing forms that the brick and mortar shop had already. But overall I would still use it over going in an office.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Have used your deluxe software for many years, easy to use step by step fill in the blanks and your done,
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from york, pa
Verified Purchase:Yes
sold a second home this year and had a hard time understanding how to document this on the program. perhaps a more descriptive set of questions pr directions would have made this easier....otherwise, this is much easier than turbotax which I had used for years
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock