Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
Hasn’t failed us in years, we are always happy!
on March 20, 2026
Posted by: RandTS
from Washington State
Verified Purchase:Yes
We have used this program for years now and have never been disappointed.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I purchased the 2025 tax software immediately upon it being available in the fall of 2025. There was some sort of mix-up after I paid. I had to reapply and the fee went up. I spoke with someone at the time, they explained they are having glitches and rolling out this year's tax software. she apologized. But it was a waste of an hour of my time to clear it up. Please, next year don't send out emails saying that the software is ready unless it truly is ready and you are ready to accept payment.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I was able to complete my tasks with the software. There were some issues with the updates not loading properly. I have used this software for many years, I was disappointed with the price increase due to Schedule C.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Wogg
Verified Purchase:Yes
I have purchased your package for at least 14 years and always met my needs except for 1 year when it said I owed a big amount
Never could find why. So I used another package.
Never could find why. So I used another package.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denton, TX
Verified Purchase:Yes
My extended family and I have used H&R Block software for over 10 years, and are very happy with the value.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I have used the software for about five years and have found it to be very helpful in working my way through the returns and assuring that I don't miss anything.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great easy-to-use for both personal & business tax
on March 20, 2026
Posted by: Anonymous
from st. charles, il
Verified Purchase:Yes
I've been using H&R Block Tax Software for many years, for both my own and my partner's annual returns. The program has always been informative and easy to use. For the past 5 years I've used the Premium version, since I have had a personal business since I retired from my "day job". It has been just as useful in reporting my personal business results as part of my returns. It has also been useful in being able to estimate future tax effects of prospective changes in my finances.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Exec Order
from Texas
Verified Purchase:Yes
Product was good as usual, however, it allowed me to option for a check rather than direct deposit which cannot be done anymore. Created a little extra work on the IRS web site for me.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock