Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
Most of the overall functionality and guided sections work fine; however, the reason I gave this one start is because it literally required 20+ hours for me to manually enter each stock trade and then wait for around 2 minutes between entries. This is not acceptable. Additionally, the program would crash without notice, and I would lose what information I added. I learned to keep several copies so that I could at least have an archived copy. Each crash cost me 20-30 minutes additional work. I'm seriously thinking of trying a different company next year to avoid this nightmare.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Omae
from Lakeland, Fl
Verified Purchase:Yes
My husband worked for H&R Block for many years both while active duty Air Force, and after he retired. He taught my daughter how to do taxes and now she does mine for me too.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MI
Verified Purchase:Yes
Does the job. Shouldn't have to pay to file the state return. I file paper. But the program implies that you must efile the state.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: OuiOui
from Mississippi
Verified Purchase:Yes
The software is definitely not as user friendly as Turbo Tax. I only changed to avoid having to upgrade windows. I'm very happy it will transfer information from last year. I do not like that I cannot look at and/or print a completed form without having to save the whole return to a PDF and look at it in completed format there. I was not alerted that I had not checked the QCD box on a distribution, even though it was coded with the 7-Y code, and had to re-do the entire printed return because it did not acknowledge just the code. I also miss the 5-year tax report summary Turbo provides.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Ive used H&R Block for many years and it does exactly what I need and want.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: charley91
Verified Purchase:Yes
I have been using H&R Block tax software for more than a decade and find it easy to work with and covers everything I need.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JMSantiago
from Albuquerque, NM
Verified Purchase:Yes
This was my first time using H&R Block desktop software and it was a simple transition from using TurboTax the previous year. My files were easily transferred and recognized. A user friendly platform with basic tax knowledge.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JIMandVirginia
from Oxnard, CA
Verified Purchase:Yes
Not happy with the way U.S. Treasury interest is not passed on to California return.
Cons: Doesn't maximize refund, Hard to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock