Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,948 Reviews)
Rating breakdown 27,948 reviews
5 Stars
17,488
4 Stars
5,197
3 Stars
2,211
2 Stars
1,256
1 Star
1,796
80%of customers recommend this product.
(
9,330 out of
11,598)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: KJE26
Verified Purchase:Yes
Works Seamlessly - easy user interface and easy to navigate, retrace your steps and find the help needed to fill out the more complicated parts of a tax return. Have been using it for years and it gets better each time.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TDE1
from NC
Verified Purchase:Yes
The program should include free filing of the state return!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NY
Verified Purchase:Yes
Have used this product (or TaxCut) for more than 10 years. A good product -- but there are anomalies that need fixing or improvement. Always willing to be a beta tester.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Mike, thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Some engineer
Verified Purchase:Yes
Fair pricing, sufficient, not as easy to follow as TT
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Jjh5
from Ma
Verified Purchase:Yes
Only issue was I could not link statements from Fidelity even though software said it was linked.
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Gets the job done well enough, but nav is lacking.
on March 20, 2026
Posted by: Mike K B
Verified Purchase:Yes
It seems thorough and gets the job done well. I like the eFile option as well.
Being able to see the underlying forms is helpful after having done my own forms before. Seeing them gives me more confidence that things are right.
Being able to see the underlying forms is helpful after having done my own forms before. Seeing them gives me more confidence that things are right.
My one issue is that navigation is not clear. I know that our tax system is crazy complicated, so it is important that I have been to all the right places. Some kind of visual summary with checkboxes indicating that I’ve been here before, and its obvious when I am in a new section.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Rosemarie A
from New York
Verified Purchase:Yes
Very easy to use and update when needed. Finding answers to questions are very easy. Love it.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Loretta Mitson
from Manassa, Colorado
Verified Purchase:Yes
I have always used this brand of software. Because I have Enterprise Zone credits the software won't let me send my Colorado state return electronically. But the State won't let me claim them if I don't file electronically. This needs to be fixed!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock