Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Sfletc5369
from Rochester NY
Verified Purchase:Yes
I bought the program in order to prepare several returns returns for members in the household. Software imported prior returns from another software program easily. Your software is very easy to use. However I found it wasn’t calculating age correctly in part of the program and I spent about 3 hours trying to get help to efile. It needed an update to allow me to efile. I’m not sure how by March 1st of the tax filing year how many efiled incorrectly. Thank goodness I had a background in tax to make sure the return was correct before a huge payment was made to the government and an amendment had to be done in order to get our money back.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike059
from Tyler, tx
Verified Purchase:Yes
Still works with windows 10. Turbotax bad, HR Block good.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Allen Judith
from Illinois
Verified Purchase:Yes
You charged me 2 times and my son 3 times in my Mastercard altogether 5 times in filing our State income tax return just because of your instruction that we can use any 5 digits number pin number but IRS requires their 6 digits pin # Other than that it’s good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I am very disappointed in the program. I need a form 1099-Q and there is not there. Very disappointed.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: a_taxpayer
from Portland, OR
Verified Purchase:Yes
Better than doing taxes manually on forms, but still onerous and the software is starting to feel outdated. I wonder how AI can make things easier.
Pros: Maximizes refund, Fast
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RRRS
Verified Purchase:Yes
The premium software did not pick 1099 R's from box 2 where the taxable amount was different from Box 1. I had to manually correct these figures.
Cons: Hard to import documents
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
2
Impossible to reach a human with a question
on March 18, 2026
Posted by: Vinny in Ohio
The software is relatively easy to use. I purchased the premium product and in the past, I was always able to speak to a person, whether on the phone or via chat, regarding questions that the software didn't answer. This year I was unable to do that. The built in AI tool was just a short step better than a Google search. I found this very disappointing. For this reason, I will probably use a different tool next year.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bozo25
Verified Purchase:Yes
I have used this program since retiring 8 years ago and it is very easy to follow and use and get responses to questions and have had no filing problems or issues. Very pleased with the program and filing experience.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock